CIBER ITO has an immediate need for a Bi-Lingual Spanish/English Help Desk Analysts to work out of our Tampa, Florida office. Must be available to work the hours of Monday - Friday 1am - 9am.
Successful applicant must have minimum of three years of technical experience supporting IT end users in a Call Center environment. The qualified applicants must also be proficient with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint) and be able to resolve password log in issues, network connectivity, VPN Connection issues, printing problems, and basic Hardware issues.
The individual should also have strong analytical and communication skills, and the ability to work efficiently and effectively with clients, co-workers and other infrastructure staff members. Individual(s) should be motivated and self-directing with excellent diagnostic ability, interpersonal and communication skills and focused on delivering excellent customer service.
For consideration candidate must have the following:
- Have minimum of 3 years experience working in a Helpdesk environment.
- Ability to learn and maintain a high level of knowledge of the clients computing environment.
- Must demonstrate strong sense of urgency regarding solving end-user issues. Have experience with CA Unicenter
- Must have experience with remote connectivity tools
- Must have experience with Altiris- asset management
- Must have excellent Customer Service skills
- Have excellent telephone, listening and communication skills
- Be able to answer questions regarding system errors or usage instruction
- Must be able to minimize downtime by rapidly diagnosing and resolving problems.
- Be able to track and document information regarding client calls using Remedy call tracking database
- Maintain a high level of teamwork and communication
- Have experience working with Customer Relationship Management technology
- Ability and willingness to work overtime
- Ability and willingness to work/cover various shifts
Microsoft Office Specialist (MOUS) a plus.
CIBER, Inc. (NYSE: CBR) is a leading international, system integration consultancy, providing IT services for Internet strategy and development, complete life cycle system support (from customer quotation through cash collection), with superior value-priced services for both private and government sector clients. CIBER’s services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures.
CIBER is an equal opportunity/affirmative action employer. We welcome and encourage diversity in our workforce.
