Build your career at LPL Financial!

LPL Financial is a national independent brokerage firm with corporate headquarters in Boston, San Diego and Charlotte and offices in other field locations across the country.

As LPL Financial employees, we are passionate about what we do and we are proud of the quality service we deliver to our customers.

We are driven by quality and committed to service. LPL Financial employees are professional, goal - oriented, and enthusiastic. Our employees describe our culture as dynamic, challenging, and fast - paced. If you share these qualities and interests, we want to know more about you.

Help Desk Analyst

The Help Desk Analyst is responsible for providing 24X7, Level 1 hardware and software support to LPL Employees and their desktop PC’s, laptops, and peripherals in multiple locations via an ACD phone system or email and logging all incidents into a call-tracking database.  Assist users in the operation of standard PC equipment including PCs, Printers, and peripherals and Companywide email operation and support.  Provide communication on all escalated issues to management and documenting progress of assigned incidents.

• Provide exemplary customer service to all employees of LPL Financial, Affiliated Entities and Customers.  Document all calls received in call-tracking, escalating appropriately while meeting 1^st Call Resolution SLA of 80%.
• Provide phone support to 3000+ users on day-to-day issues involving MS Office functions, Windows2000/XP, Virus/Spy ware, and standard applications for a user base covering multiple facilities.
• Follow-up and escalate open incidents as requested, demonstrate the understanding of TCP/IP and the effect of various PC configurations on an Active Directory network.
• Serve as an escalation point for production issues.
• Assist with Employee New Hire Setups/Termination.
• Demonstrate the ability to work in a 24/7 environment to effectively deliver support to end users, other departments and support enterprise activities as required.
• Perform miscellaneous job-related duties as assigned.  Demonstrate the ability to utilize computer operation systems utilities.
• Demonstrate the ability to document work in progress, emphasizing strong troubleshooting, customer service, communication, and organizational skills.
• Must be PC literate and be able to support Microsoft Office 2K/2003.
• Provide communication on all escalated issues to management and documenting progress of assigned incidents.

• Minimum Experience Required: (including years of experience) Two to Three years of IT/Help Desk Phone Support working in a large corporate environment.
• Software/Systems Skills Required/Preferred: Strong working knowledge of Windows 2000/XP and familiarity with Active Directory/Exchange/Outlook required.
• This position requires the ability to interact with all levels of management within LPL Financial.
• Provide Customer Focus, understands the customer problems, needs and requests.  Drive for Results, sets high standards and perseveres toward achieving goals. Effective communication, openly shares information with the team, shows respect for all employees.  Initiative and Accountability, seeks out and assumes responsibility on the job without being asked and Adaptability, responds appropriately to change and pressure.  Willing accepts new challenges.

We offer an excellent salary and benefits package. Please login or create an account to apply to this position. Principals only. EOE

We offer an excellent salary and benefits package. Please login or create an account to apply to this position. Principals only. EOE

PLEASE NOTE: Valid LPL Financial job postings will not request personally identifying information (such as bank account information, social security numbers, credit card numbers, user names and passwords, etc.). If you are contacted by someone claiming to represent LPL Financial and are asked to provide the same type of information, be aware that LPL Financial does not request this type of information of job applicants, and this inquiry could be a form of “phishing.” To verify the validity of LPL Financial job postings, please go to our Careers page on www.lpl.com, as all open positions are posted on this Web site.

LPL is an equal opportunity employer and in accordance with state
and federal laws, will not descriminate against any employee or
applicant for employment on the basis of race, gender, sexual
orientation, color, national origin, ancestry, religion, age, disability,
handicap or veteran status.