Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance for The Department of Justice end-users, who are experiencing problems with hardware, software, networking, and other computer-related technologies.



Document, report, and resolve technical issues with regards to basic network/desktop support, printers, Blackberrys, LAN cable drops, Laptops and Video Projectors. Takes ownership of issues thru resolution on all appropriate level requests. Categorize and prioritize service requests and enter all tickets into Remedy. Supports Windows Vista, Windows XP - HummingBird DM, Microsoft Office products, Corel Office Suite, Active Directory, Adobe Acrobat, etc. Experience with VPN using JSRA token access. Perform On-call Support on a rotational basis.

Required

Windows XP, Windows Vista

Corel Office Suite, Microsoft Office Suite

6+ Years with HS or 3+ Years with AA or 0+ Years with BS



Desired

DELL PC's, HP printers, Blackberry's and Laptops and Video Projectors



Remedy

BAE Systems is the premier global defense and aerospace company, delivering a full range of products and services for air, land, and naval forces, as well as advanced electronics, information technology solutions, and customer support services. With 105,000 employees worldwide, BAE Systems had 2008 sales of $34.4 billion.





Information Solutions, based in Reston, Virginia, is among the 10 largest IT providers to the U.S. government, serving most of the federal defense and civilian marketplace. It provides network-centric command, control, computing, and intelligence (C3I) solutions; wideband networking radio systems; information systems for the U.S. intelligence community; geospatial information services; and information technology services. Leveraging its knowledge of signals and data derived from signals, Information Solutions has attained a market-leading position in advanced information technology research, intelligence analysis and production, and geospatial exploitation software.



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BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential.



We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high performance culture.



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