CSC Careers
CSC: The Power to Make a Difference.
Nearly 50 years ago, Computer Sciences Corporation became the first software company to be listed on the NewYork Stock Exchange. Today, we continue to set records for performance and service in an extraordinarily wide spectrum of industries.

Discover the power to make a difference - in an open, merit-based culture that transforms your talent into growth, rewarding your expertise with dynamic opportunities for career advancement.
A Great way to Grow!
At CSC, we believe in rewarding talent. Find out what you want to do, pursue it, and there are really no limits to how far your career can go at CSC.

We offer a complete compensation package with a choice of benefit options that work for you whether you're just starting out, at mid-career or approaching retirement. Our welcoming, supportive work culture combines the career choices and opportunities of a global Fortune 200 company with the friendly, small-company feel that comes from putting people first. Find the mentorship and professional training you need for growth. Find a great way to grow, with CSC!



An Equal Opportunity Employer, M/F/D/V.
CSC Careers
Help Desk Analyst/Journeyman - TS/SCI w/FS Polygraph - McLean, VA
MCLEAN, VA

Job Title:Help Desk Analyst/Journeyman - TS/SCI w/FS Polygraph - McLean, VA
Job Number:0900BFH

Job Category:Technical Support Services
Primary Location:USA-VA: VIRGINIA-MCLEAN
Schedule:Full-time
Job Type:Regular
Employee Status:Regular
Job Posting:2009-Oct-16
Description

CSC is currently searching for aHelp Desk Analystfor work in McLean, VA.
Please only apply to this position if you possess an Active Top Secret/SCI with Full Scope Polygraph Clearance. Only candidates with this clearance can be considered.
Essential Job Functions
  • Answers help desk telephones for assigned account(s) and responds to moderately complex customer inquiries to ensure customer needs are met.
  • Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Resolves and/or refers highly complex technical problems as appropriate.
  • Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved.
  • Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce help desk call rates.
  • May provide leadership and work guidance to less experienced personnel.
  • TS/SCI with Full Scope Polygraph Required


Qualification

Basic Qualifications
  • High school diploma
  • One or more years of technical training in computer support
  • Two or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer related problems
Other Qualifications:
  • Interpersonal skills to interact with customers and team members
  • Good communication skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Ability to work in a team environment
Remote Work Location Authorized:No
Relocation Assistance:Not Available
Clearance Level:TS/SCI w/ FS Polygraph


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