Description: Help Desk Coordinator III
Responsibilities will include but not limited to the following:
- Account Management of logins for 5 hospitals and over 50 clinics.
- Setting up and modifiying Policies and Procedures.
- Processing of Service Requests
- Production operations tasks and working with offsite group ensuring proper procedures are being followed.
- Serve as Liason between onsite customer and remote Helpdesk.
- Create and maintain scripts for new procedures.
- Provide guidance to local staff that support these functions.
- Collect and analyze tickets for SLA reporting.
Requirements: Help Desk Experience Yes 1 3-5 yrs
Customer Support (Competency) Yes 1 6-10 yrs
Additional Skill Requirements: We are looking for candidate that possesses leadership skills. The position will require someone that is coordinated, detail-oriented, and a fast learner. Must be diverse and able to handle complex situations and deal with individuals that have different personality types. Excellent communication skills (oral & written) are required. Bachelor's Degree perferred.
Skills: Help Desk/Customer Support
Troubleshooting
A+ Certification
HP Certified IT Professional
Travel Amount: 15%
Benefits: ACTIVE POSTINGS:
As a Consultis employee, you will benefit from competitive market wages, weekly pay, direct deposit, company-subsidized health insurance, 401k, and vacation pay. You will be part of an elite group of professionals who enjoy the most exciting contracts at the most desirable client sites.
Qualified candidates - respond with an MS Word version of resume and a brief description of how background matches the specific need of our client to
ericl@consultis.com with the appropriate job ad reference ID and/or Job Title OR APPLY ONLINE @
www.consultis.com/consultant .
Sub vendor and corp-to-corp contracts are NOT being considered. Telecommute or offsite work is NOT an option at this time. All candidates must be willing to work on a W-2 basis and start an assignment within 1-2 weeks of an interview.
Candidate must have all required experience well outlined in resume to be considered. An initial phone screen and online technical evaluations will be required for all candidates. Candidate may be subject to a background investigation and Drug Test.
Must be able to clearly communicate both (written and orally), and present products and ideas in a business-like manner. Strong interpersonal skills are required with our clients, managers, and users with varying technical backgrounds.
Computer Science, Computer Engineering, Computer Information Systems, or related job experience is required.
Relocation Covered: No
