Technisource is the 7th largest IT staffing firm in North America with more than 8000 employees nationwide. There are over 60 branches of Technisource in 29 states. Technisource is a proud division of Spherion Professional Services. Spherion was founded in 1946, and currently has over 735 locations nationwide. Our client base includes 85% of the Fortune 100 Companies. This is a three month contract plus position with our client in Newport Beach, CA .
JOB DESCRIPTION: Help Desk / Desktop Support
- 4 years experience in a customer support environment.
- 2-5 years experience in local/wide area network support.
- Must have excellent Data/Keyboard skills (40 WPM)
- Strong customer service orientation and problem solving skills
- Excellent verbal and written communications skills (must be able to communicate technical information to a non technical audience)
- Ability to work as an active participant in a team environment as well as independently
Organizational skills to accomplish a variety of concurrent tasks on a day- to- day basis - Ability to handle an often unpredictable and fast paced environment
- Strong working knowledge of MS Office suite 2003 & 2007, desktop operating systems, problem management systems, end-user network administration (password resets, permissions, restarting services), and Active Directory Enterprise
- Excellent working knowledge of browser based applications, Internet Explorer 6.0 or higher and URL
- Considerable knowledge of the basic operations and concepts involved with work station components, operating systems, software, and office automation application software
- Considerable knowledge of the concepts involved with supporting small, single system LANs and specialized applications software
- Configure and troubleshoot Nortel/Checkpoint Client Side VPN
- Considerable knowledge of installed local PC/workstation software facilities and utilities
- Considerable knowledge of how to identify and resolve simple problems like hard disc recovery and network driver update by applying documented procedures
- Considerable knowledge of the basics of voice networking and systems
- Considerable knowledge of technical documentation standards and guidelines
- Considerable knowledge of LAN Design, Implementation & Maintenance
- Considerable knowledge of LAN/Desktop/Voice Network Configuration
- Skill in Installing and configuring workstations
- Skill with support documentation tools in work environment
- Ability to explain technical concepts to technical or non-technical personnel
If you are interested in this job opportunity, please e-mail a current resume in WORD Doc format to: hazelbachiller@technisource.com
