Description

Help Desk agents to take incoming calls on the helpdesk. Provides day-to-day customer contact; actively seeks resolution to customer problems with designated product/service lines. Interfaces with technical & in-house customer service personnel to determine exact nature of problem: implements remedial procedures. Documents problems & correction procedures. Ability to respond to & resolve customer inquiries. Ability to maintain log of customer inquiries/concerns. Ability to follow procedural guidelines to respond to and/or research customer questions.

Experience with Windows 2000, Outlook, and Active Directory. Basic desktop troubleshooting and Network troubleshooting required.

Must be flexible to work any shift, nights and weekends.

Requirements

Successful candidates will have strong PC & Network troubleshooting skills and be able to resolve basic to advanced hardware, software, and connectivity problems quickly. Must have strong customer relations skills.

Must Pass a Background Check and Drug Screen.

Must possess, or be able to qualify for, a government security clearance.

Employment at World IT Solutions is "at will" and terminable "at will" by the Company or employee with or without cause. Any oral or written statements or promises to the contrary are not binding upon World IT Solutions.

Equal Opportunity is World IT Solutions’ policy. It is our policy to select the best-qualified person for each position in the organization.