Help Desk Manager will be responsible for managing personnel providing end user support over the phone, through remote management and in-person to internal staff.

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Help Desk staff work in a dynamic, fast-paced environment that requires flexibility with hours. 

Requirements:

• 5 years of technical experience in information technology or information systems. Minimum of one year of additional specialized experience working in a technical customer-support center or staffing a technical hotline or inquiry desk or a minimum of 24 hours of specialized training in providing hotline user-support services.
• Past work experience in a high paced customer focused service setting.
• Excellent verbal and written communication skills.
• Strong problem solving and research skills with the ability to take responsibility and ownership for a problem.
• Experience using Microsoft Office productivity tools.
• A+ and MCP in Windows 2000 or XP OS

5 years of progressive IT experience

Leadership Skills

Organizational Skills

Communication Skills

Strong Customer Service Skills

Preferred Skill Set

Remedy Experience

Previous Supervisory Experience