Summary
This position will assist Atomic Data Centers engineering staff by coordinating and/or resolving client issues.  Candidates must posses strong phone and customer service skills in addition to a basic understanding of computers and networks. Must have the ability to initiate trouble tickets into a tracking system and be able to troubleshoot basic computer problems.

Essential Duties and Responsibilities
- Receive technical support calls via telephone and email
- Ability to resolve and troubleshoot level 1 and 2 issues
- Creating and tracking tickets for level 2 through 4 services
- Adhering to scheduled maintenance windows
- Tracking statuses of inquiry resolution by reviewing open and closed tickets
- Reporting progress to clients and notifying them of resolutions through various sorts of documentation

Skills/Qualifications
- 1-3 years of experience with helpdesk/desktop support in a professional environment
- Experience with Windows XP, Microsoft Server 2003 and basic Networking

Experience with and troubleshooting skills in:
- Remote Access (VPN) Connectivity
- Network connectivity issues
- Printer issues
- Internet use and settings
- Network/Email/Telephony password resets
- Server monitoring
- System backups

Non-Technical Skills:
- Problem Solving skills
- Customer Service skills
- Must be able to present technical information
- Data Entry skills
- Organizational skills
- Multi-Tasking skills
- Documentation skills
- Reporting skills
- Professional demeanor
- Adaptable to new technologies
- Able to handle process and procedure dynamics (constantly changing environment)