About Us

We are a Marketing Software company currently seeking outstanding individuals to work both Part Time Days & Full Time Days in our Phoenix/West Valley Corporate offices as a Help Desk Software Support Specialist. 

Summary of Position:

Responsibilities include providing Level 1 customer support for our clients beginning at training, installation and final deployment.  As our customer’s computing environment varies greatly, the Support Specialist must have the ability to troubleshoot, identify, document and fix problems our customers encounter while getting started with our software application.

This individual must have excellent client management and writing skills so that each encounter results in a positive experience for our clients.   This individual must also have the ability to effectively communicate technical problems to our Level 2 support team and provide assistance for our non-technical clients to quickly resolve any problems and meet their expectations.  This individual must have knowledge of Help Desk principles, operations & best practices along with multi-tasking and follow through skills.

Benefits:

We offer a competitive pay structure for both our Part Time and Full Time employees with an opportunity to earn performance bonuses when additional products are offered and sold during the support and or follow up process.

Job Responsibilities:

·         1 Year software and hardware support to XP, Vista or Mac users

·         Previous experience supporting and troubleshooting Flash, Active X, Java, and a variety of other applications

·         General knowledge of  operating systems (including server and PC based OS’s)  network security, Internet filters, internet connectivity, and related systems

·         Resolve support problems by issuing corrective instructions by phone with client or email

·         Maintain a high degree of self-motivation and work well in a team driven environment

·         Ability to work well under pressure; with minimal supervision; manage multiple projects and report to management pending issues until technical issue is resolved

·         Excellent organizational, written communication and verbal communication skills are required

·         Excellent interpersonal skills and the ability to interact professionally within all levels in the organization