Job Summary
- Company
- Tripwire, Inc.
- Location
- Portland, OR 97204
- Industries
- Computer Software
- Job Type
- Full Time
- Employee
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- 09-111
Help Desk Specialist (#09-111)
About the Job
Tripwire is industry-recognized for its enterprise-level configuration control software. Tripwire's leading product, Tripwire Enterprise, is the first to combine configuration assessment with configuration change auditing in a single solution. Tripwire Enterprise helps IT ensure the organization achieves and maintains configurations in an operationally optimized, compliant and secure state-and helps them prove it. Headquartered in Portland, Oregon, Tripwire has operations in 15 countries around the world. Tripwire was recently named to the Portland Business Journal's Fastest-Growing Private 100 List and Oregon Business Magazine named it one of the 100 Best Companies in Oregon.
Summary:
Responsible for providing first and second level support for all internal and remote customers via ticketing system, email, phone, and in person. We are looking for a mid-level IT Helpdesk candidate who can handle many projects, stay organized, and thrive in a fast paced environment
This position is a step below a system/network administrator and will work with system/network team from time to time. This role is a high visible position within the company, and this candidate will be expected to work independently with full ownership of all help desk functions.
Responsibilities:
* Troubleshoot desktops, laptops, printers, copiers, and other IT related equipment issues in a timely and professional manner
* Provide assistance to the user community on software such as Microsoft Office, email, and other applications
* Deploy PC hardware from loading dock to desktop, including un-packaging equipment, asset logging, OS installation, data migration, and end-user training
* Assist others in a helpful, courteous manner and explain complex technical issues in lay terms to internal customers
* Proactively and independently address customer issues as received by the Helpdesk ticketing system with minimal supervision
* Document problem resolutions as they are found and communicate these findings in a concise manner amongst your peers
* Responsible for purchasing support for computers, networking equipment, and related supplies
* Provide support to 250+ computer users, many of them with more than one machine
* Additional duties as required by the department
Skill, Experience and Education Required:
* Associates Degree or A+ Certification Required
* 5-7 years Helpdesk Experience Required
* Demonstrated proficiency in Microsoft technologies such as Operating System Deployment (XP and Vista), Office 2007 and 2003 and 3rd party applications such as McAfee/Symantec Virus/Spam/Malware protection
* Demonstrated proficiency in account management using Active Directory, including user and email account creation, distribution list and security group membership, ongoing account maintenance and removal
* Experience using and troubleshooting Outlook 2007 and 2003 within a network environment. This includes permissions, calendar sharing, delegation, folder management, cached mode, PST’s, etcetera
* Demonstrated proficiency in building, testing and maintaining images for use in deploying desktop and laptop computers
* Ability to troubleshoot remote connectivity issues such as VPN, wireless and BlackBerry problems
* Proficiency in the use and maintenance of MS Office Suite 2007 & 2003
* Strong familiarity with Dell Laptop and Desktop Computers and related hardware
* Basic understanding of IP networks a must
* Elementary understanding of IP Telephony is required
* Ability to work independently while remaining fully integrated with your peer group
* Strong ability to prioritize and multi task in a dynamic environment
* Team player with a customer service attitude
* Excellent Communication skills including, written, verbal, and listening
* Must possess the ability to author instructional and training documents for distribution to internal customers and peers
* Must be able to lift 50 pounds
If you meet the qualifications and would like to be considered for this position please email your cover letter and resume and salary history to jobs@tripwire.com Please note the specific position you are applying for in the subject line of your email
For a complete list of current open positions please visit tripwire.com/company/careers
Summary:
Responsible for providing first and second level support for all internal and remote customers via ticketing system, email, phone, and in person. We are looking for a mid-level IT Helpdesk candidate who can handle many projects, stay organized, and thrive in a fast paced environment
This position is a step below a system/network administrator and will work with system/network team from time to time. This role is a high visible position within the company, and this candidate will be expected to work independently with full ownership of all help desk functions.
Responsibilities:
* Troubleshoot desktops, laptops, printers, copiers, and other IT related equipment issues in a timely and professional manner
* Provide assistance to the user community on software such as Microsoft Office, email, and other applications
* Deploy PC hardware from loading dock to desktop, including un-packaging equipment, asset logging, OS installation, data migration, and end-user training
* Assist others in a helpful, courteous manner and explain complex technical issues in lay terms to internal customers
* Proactively and independently address customer issues as received by the Helpdesk ticketing system with minimal supervision
* Document problem resolutions as they are found and communicate these findings in a concise manner amongst your peers
* Responsible for purchasing support for computers, networking equipment, and related supplies
* Provide support to 250+ computer users, many of them with more than one machine
* Additional duties as required by the department
Skill, Experience and Education Required:
* Associates Degree or A+ Certification Required
* 5-7 years Helpdesk Experience Required
* Demonstrated proficiency in Microsoft technologies such as Operating System Deployment (XP and Vista), Office 2007 and 2003 and 3rd party applications such as McAfee/Symantec Virus/Spam/Malware protection
* Demonstrated proficiency in account management using Active Directory, including user and email account creation, distribution list and security group membership, ongoing account maintenance and removal
* Experience using and troubleshooting Outlook 2007 and 2003 within a network environment. This includes permissions, calendar sharing, delegation, folder management, cached mode, PST’s, etcetera
* Demonstrated proficiency in building, testing and maintaining images for use in deploying desktop and laptop computers
* Ability to troubleshoot remote connectivity issues such as VPN, wireless and BlackBerry problems
* Proficiency in the use and maintenance of MS Office Suite 2007 & 2003
* Strong familiarity with Dell Laptop and Desktop Computers and related hardware
* Basic understanding of IP networks a must
* Elementary understanding of IP Telephony is required
* Ability to work independently while remaining fully integrated with your peer group
* Strong ability to prioritize and multi task in a dynamic environment
* Team player with a customer service attitude
* Excellent Communication skills including, written, verbal, and listening
* Must possess the ability to author instructional and training documents for distribution to internal customers and peers
* Must be able to lift 50 pounds
If you meet the qualifications and would like to be considered for this position please email your cover letter and resume and salary history to jobs@tripwire.com Please note the specific position you are applying for in the subject line of your email
For a complete list of current open positions please visit tripwire.com/company/careers
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Contact Information
Tripwire, Inc.
