Job Summary
- Company
- KT Consulting, Inc.
- Location
- Washington, DC 20012
- Industries
- Healthcare Services
- Government and Military
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 7+ to 10 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- Help Desk
Help Desk Specialist
About the Job
Help Desk Specialist
Walter Reed Medical Center - Washington, DC
Security: Must be able to obtain a DoD ADPII / Secret Clearance, finger printing, drug screening, educational verification.
Job Description:
Supports large-scale database management systems. Performs systems analysis of computer, communications, and network systems. Supports the installation of computer operating systems, network, application software, and computer/network hardware. Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS. Analyzes and supports technical documentation detailing installation procedures. Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment. Manages the overall installation and maintenance of hardware and software on a daily basis. Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability. Troubleshooting LAN/WAN network communications operations, hardware and application software. Loads new software releases and software maintenance updates at the customer site. Proficiency with PC Hardware/Software to include deployment. Proficiency troubleshooting PC Hardware and loading Software. Logs trouble calls with the Support Center with required follow-up until problem resolution. Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics. Performs system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.
Education:
Bachelor's Degree Computer Science or Information Technology or related area plus 3+ years progressive experience; 6 years experience equals a bachelor's degree
Experience shall include a range of assignments in technical tasks directly related to the proposed area of responsibility.
Desired Skills:
Knowledge of the MHS AHLTA client server computing environment where the application allows an end-user to access clinical and encoumter information on a central database server. All access is donevia a PC client that provides a graphical user interface (GUI); Knowledge of relational databases (Oracle, SQL)
Training:
AHLTA System Administration
Technical Training: Security + Certification
MTF Specific Training
HIPPA / Privacy Act Training
Oracle DB Administration
Walter Reed Medical Center - Washington, DC
Security: Must be able to obtain a DoD ADPII / Secret Clearance, finger printing, drug screening, educational verification.
Job Description:
Supports large-scale database management systems. Performs systems analysis of computer, communications, and network systems. Supports the installation of computer operating systems, network, application software, and computer/network hardware. Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS. Analyzes and supports technical documentation detailing installation procedures. Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment. Manages the overall installation and maintenance of hardware and software on a daily basis. Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability. Troubleshooting LAN/WAN network communications operations, hardware and application software. Loads new software releases and software maintenance updates at the customer site. Proficiency with PC Hardware/Software to include deployment. Proficiency troubleshooting PC Hardware and loading Software. Logs trouble calls with the Support Center with required follow-up until problem resolution. Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics. Performs system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.
Education:
Bachelor's Degree Computer Science or Information Technology or related area plus 3+ years progressive experience; 6 years experience equals a bachelor's degree
Experience shall include a range of assignments in technical tasks directly related to the proposed area of responsibility.
Desired Skills:
Knowledge of the MHS AHLTA client server computing environment where the application allows an end-user to access clinical and encoumter information on a central database server. All access is donevia a PC client that provides a graphical user interface (GUI); Knowledge of relational databases (Oracle, SQL)
Training:
AHLTA System Administration
Technical Training: Security + Certification
MTF Specific Training
HIPPA / Privacy Act Training
Oracle DB Administration
Company Tools
Contact Information
Patrick Pollino
KT Consulting, Inc.
