US CITIZENSHIP REQUIRED!!

This is a great temp to perm opportunity in Washington DC!  An easy commute by metro - a great, very visable project!  We are looking for the right person with GREAT communication skills, a strong work ethic, a drive to succeed and the ability to start RIGHT AWAY!

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

MINIMUM QUALIFICATIONS

● Associates degree or equivalent work experience. (if you don't have a degree, you need 4 years experience)

● Have 2 years experience providing end-user computing support for Microsoft Windows 2000 and XP.

● Excellent proven written and verbal communication skills.

● Have 2 years experience providing PC troubleshooting and desktop application assistance over the phone.

● Have experience using remote desktop technologies to provide remote end-user assistance.

● Experienced providing end-user assistance to Microsoft Office users. (e.g. “How do I add a?"

 ● Experience with remote software distribution technologies for Windows operating system. (e.g. AD published MSI files, SMS, LiveSate

Delivery)

● Have proven analytical and problem solving skills.

● Strong written and oral communications skills are required.

PREFERRED QUALIFICATIONS

● Have previous work experience supporting Microsoft Vista in a corporate environment.

● Previous experience supporting Linux desktops.

● Previous experience supporting Mac OS

● Recent A+ certification.

● Recent Microsoft Certified Desktop Support Technician(MCDST), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Systems Administrator (MCSA). MCDST preferred.