Since 1990, ASI Business Solutions, Inc., (ASI)
has been designing and delivering cutting edge solutions for the Pharmaceutical
Sales and Marketing Industry. Our knowledge, experience and devotion to
designing the best solutions has kept our loyal customers ahead of the
competition.  ASI prides itself on
innovation and delivering solutions that address the business needs of our
customers.

Job
Description:

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Resource will
handle incoming support calls for ASI Software Products.

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Resource will record
all incoming support calls including problem symptoms, status, and resolution
information in the Help Desk software database.

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Resource will be
expected to learn ASI Software Products in order to provide level one support
directly.

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Resource will
conduct first tier problem determination and resolution.

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Resource will
interface with other internal support teams as needed to ensure timely
resolution of troubles.

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Resource will
also engage in the testing of ASI Software Products, as well as documentation.

Responsibilities:

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Identifies
diagnoses and resolves first tier ASI Software Product problems.

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Logs all
customer problems and tracks the calls through to resolution.

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Ensures timely
escalation of customer problems by assigning an appropriate priority and
resolution target.

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Documents help
desk processes, procedures and resolution information

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Responsible for
prompt, accurate status and feedback on problems to customers and management.

Qualifications:

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Applicant must
be a U.S. resident or
currently able to legally work in the U.S.

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Strong
interpersonal skills dealing with customers and co-workers.

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Strong working
knowledge of Microsoft Office and Microsoft Windows.

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Intelligent with
ability to learn new software products quickly.

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Strong command
of the English language with ability to communicate using correct grammar and
spelling.

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Preferably 2 to
4 years prior Pharmaceutical customer service / help desk support experience,
but not required.

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Prior testing
and/or documentation experience a plus but not required.

Benefits:

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Medical &
Dental Insurance

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Short-Term &
Long-Term Disability

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Life Insurance

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Vacation

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Sick Leave

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Holidays

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Floating
Holidays

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401K Plan