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Serco North America is a leading provider of highly innovative, fully integrated solutions in information technology, professional services, human capital management, engineering and logistics, national security, and intelligence. By “bringing service to life,” we transform how our clients achieve their missions.
The recent acquisition of SI International, a premier provider of information services, technology, and network solutions, provides an even stronger platform from which we now serve every branch of the military, numerous federal agencies and the Intelligence Community.
Together, our exceptional staff improves services by managing people, processes, technology, and assets more effectively. And, we help instill a more stimulating, high-performance culture where people feel they can really make a difference.
Headquartered in Reston, VA, Serco NA has approximately 11,500 employees, annual revenue of $1.3 billion and is part of a $5 billion global business that has helped transform government and public services around the world.
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Help Desk Support
We are looking for a Help Desk Support person to join our team in San Diego, CA who will provide support to TORIS end users on a variety of issues to include proper operation, data replication, password resets and NIAPS server operation using the Global Distance Support Center trouble call process. Proactive support in monitoring ship data replication to shore side servers. Identifies, researches, and resolves technical problems with all TORIS applications, Tumbleweed replication and NIAPS. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Conducts TECHAM troubleshooting as well as shipboard visits. Participates in system upgrade quality assurance testing as required. Execute other requirements as directed. Required Experience Requires a bachelors degree or equivalent in any discipline and/or 5-7 years of experience at an Afloat Training Group as well as significant U.S.Navy surface ship training experience. Familiar with ATG, Shiptrain, and the Surface Force Training Manual. Relies on experience and judgment to plan and accomplish goals. Apply directly to this opportunity at: http://hostedjobs.openhire.com/epostings/submit.cfm?fuseaction=app.jobinfo&jobid=305838&company_id=15695&source=ONLINE&JobOwner=995157&bycountry=0&bystate=0&bylocation=NULL&keywords=32186&byCat=NULL&tosearch=yes
Serco recognizes that it takes a diverse workforce with unique talents and perspectives to solve the challenging problems of our clients. We invite you to become a part of our dynamic team.
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