Foley Hoag LLP, a Boston-based law firm of 225 lawyers, seeks an experienced Help Desk Support Specialist to join it's Information Technologies Department.

The Help Desk Support Specialist provides the first level technical software and hardware support to all users of the Firm's networked systems.

Responsibilities include, but are not limited to:

• Provide telephone support to all users of the Firm's networked systems, with emphasis on Microsoft Word and other Office applications;


• Work closely with the Manager of Training and Support, Sr. Applictions Analyst and other IT staff members when seeking answers to complex questions about user problems;


• Remain current with all network applications software/template/macro changes and enhancements;


• Occasional weekend coverage and some holiday shifts.

Required Experience:

• Extensive understanding of MS Office 2003.


• Proficient in the use of Microsoft Office applications.  Certification a plus.


• Advanced knowledge and ability to troubleshoot Windows 2000/XP operating systems.


• Knowledge supporting Hummingbird DM/Docs Open and Deltaview.


• Experience with troubleshooting printers (both network and stand alone).


• Experience deploying and troubleshooting Blackberries.


• Knowledge of running and troubleshooting videoconferencing equipment.


• Minimum 2 years of Help Desk experience in a law firm or legal environment.


• Bachelor Degree, or equivalent experience.

Hours:  2:30 p.m. to 10:00 p.m.

            Monday through Friday

Competitive salary and benefits.