Join a stable and growing healthcare company as a Help Desk Support Supervisor  

Responsibilities: 

• Supervise the helpdesk and desktop support staff.  Conduct performance evaluations. Make hiring recommendations to Director of IT.
• In charge of delegating and completing all workload that is given to the department.
• Assign support tickets to staff as needed.
• Recommend department processes and procedures to Director of IT.
• Insure all problems with software and hardware is resolved in a timely manner.
• In charge of project workload delegation and completion to the user’s satisfaction.
• Work with other IT groups within the company to accomplish project and support objectives.
• Research and recommend software and hardware upgrades to Director of IT.
• Provide adequate training for desktop support staff, while maintaining a quality support level.
• Provide documentation of all processes and procedures within the department.
• Supervise the creation and installation of images and application packaging across the enterprise.
• Install and configure new computer equipment such as printers, desktops, laptops, etc….
• Administrate or delegate administration of all desktop support tools, to include Active Directory, LANDesk, Wireless tools, Wise application packaging, Trend Virus remediation tools.

Required Skills

5+ Years IT Experience

3+ Years Experience Managing Helpdesk and Desktop Support Professionals in a large 300+ user environment

3 – 5+ Years Hands-on Experience Solving Technical Issues Within a Helpdesk environment, Call or Support Center

3 – 5+ Years Hands-on Experience With Windows, Outlook, Printer Management, Hardware / Software Configurations, Technical Troubleshooting

BS/BA Degree

Email resumes to: jobs@ciopartners.com

Please respond with the Reference Number in the Subject Line of the Email #2686-3-MH292