Who Says Domino's Isn't Great:
Of course, we think we're a pretty great company to work for, but so do a lot of other people… Domino's Pizza was named "Chain of the Year" by Pizza Today magazine, the leading publication of the pizza industry. We were recognized as a "Cool Place to Work" by Crain's Detroit Business and one of the "101 Best and Brightest Companies to Work for" by the Michigan Business and Professional Association. Domino's Pizza is also listed as a Top 100 Chain by Nation's Restaurant News and Entrepreneur Magazine ranks us 3rd in the pizza category and 41st overall on their Franchise 500 list.

A Few Fun Facts:
Everyone knows that when it comes to fun food, pizza is the king. But there's a lot about pizza you probably didn't know…

• Pizza is a $35 billion per year industry.
• Domino's delivered 400 million pizzas last year that's a pizza (and a slice) for every man, woman and child in the United States.
• Domino's World's Fastest Pizza Maker Dennis Tran makes three large pizzas in just 46.4 seconds.
• Domino's drivers cover 9 million miles each week in the U.S. alone... that's 37 trips to the moon every week!

So what does that mean to you? It means that if you want to be a part of something that also delivers endless growth opportunities, then Domino's Pizza is the place for you! Whether you want to work in a corporate office, a fast moving kitchen or on the open road, we have over 8,500 locations around the globe to help you meet your career goals.

Help Desk Team Leader

RESPONSIBILITIES AND DUTIES

Manage the activities related to the day-to-day support of all Domino’s USA Pulse stores on the Domino’s Help Desk, including:

·         Oversee and schedule resources for a 24 X 7 operation

·         Ensure that quick, courteous service is provided

·         Coach team members on customer service skills and conflict resolution

·         Assign, direct, and evaluate the work of team members

·         Manage escalated issues from field operators by engaging team members and vendors to resolve issues with minimum interruption to end customer

·         Manage the personnel required to implement and maintain non-phone support procedures such as; NORAD, deployment support, and new store on boarding

·         Coach team members on concepts and business imperatives of Domino’s Pizza

·         Provide on-phone support during the rush

Develop and execute Domino’s Pulse Support Strategy

·         Build, manage, and maintain strategic and tactical relationships with Project Management, Development, and Infrastructure to identify solutions to customers needs.

·         Assist team members in reaching their professional goals by identifying additional opportunities for growth

·         Maintain awareness of help desk industry trends and implement best practices based on those findings

QUALIFICATIONS

·         3+ years of proven help desk experience

·         Bachelor’s Degree strongly preferred

·         Experience communicating vision and solutions to executive leadership

·         Experience with building and aligning teams around common vision

·         Experience in managing both complex projects and daily tasks required

·         Previous QSR or hospitality experience preferred

·         Windows XP, Server 2003 experience

·         Networking experience including IP configurations, client server setups, remote support, and VM technology

·         Strong knowledge of SQL and relational database practices

·         Ability to communicate with all levels of the organization

·         Must possess a positive, progressive attitude with a willingness to learn and coach

Must be able to work 2^nd or 3^rd shift and on weekends

Why We’re a Great Place to Work:
Our number one guiding principle is ‘putting people first,’ and we live by it. Treating team members exceptionally well is just one way we put this principle into action. Domino’s is proud to provide a fair and comprehensive rewards package. Below are just a few of the generous benefits available to Domino’s team members.

• Competitive salaries
• Paid time off
• Partners Foundation (team member assistance)
• 401(k) Matching Program
• Employee stock purchase discount plan
• Company-paid life insurance
• National corporate discounts
• Adoption assistance