Unisys is a worldwide information technology services and solutions company. Our people combine expertise in systems integration, outsourcing, infrastructure, server technology and consulting with precision thinking and relentless execution to help clients, in more than 100 countries, quickly and efficiently achieve competitive advantage.
Day to Day Work
--Perform Tier I support (troubleshooting end-user computer issues received via telephone, email, or voice mail) and Tier II support (assisting end-users at their desk) on a help desk providing services for U.S. Government client agency. • Respond promptly to end-user requests for assistance during a designated 8-hour tour of duty between the hours of 7:00AM and 11:30PM. • Resolve or appropriately escalate user reported problems/issues • Provide users with an identified point of contact for any and all help desk and change request services • Provide users with an immediate means of reporting and explaining problems by establishing a direct voice link and email/web access capability to System Administrators or other technical staff • Monitor user problems to ensure prompt, satisfactory resolution • Identify problem trends and provide recommended solutions • Conduct system and data backups and archiving and imaging of computers • Process requests for moves, upgrades changes, software installation, etc. • Follow all client agency information technology security requirements • Utilize Remedy Ticketing system to monitor requests, run daily, weekly and monthly reports to identify trends/issues/concerns and provide recommended actions • Provide office automation, application and security training to users as required • Work collaboratively with other members of the help desk team and with U.S. Government client personnel to install, operate and maintain government –issued HW/SW • Support email administration and management • Identify, test and install SW patches • Assist remote users with access to include performing password administration • Managing U.S. government client IT equipment inventory as required • Evaluate new products and provide recommendations • Support client web initiatives
Qualifications
Technical & Behavioral Skills
Education/Experience: • BS in Computer Science preferred. With four years general experience of which two years is specialized in computer systems administration, a degree is not required. • Experience with the Microsoft Office Suite • Experience with Remedy Ticket Tracking system • Knowledge/experience using and administering Active Directory • Certifications from Microsoft, Cisco, COMP/TIA are considered a plus as is knowledge of applications such as Groupwise, Corel, etc. • Experience programming Blackberry equipment. -Experience with use of Tivoli is a plus --MUST be U.S. Citizen --MUST have a clean credit history for past 7 years --An adjudicated background clearance investigation in JPAS within past 2 yrs is HIGHLY DESIRABLE
We offer a fully competitive total rewards programs in a Pay for Performance environment, including opportunities for growth and development through Unisys University, an above market vacation policy, tuition reimbursement, competitive health and welfare benefits including medical, dental, life, disability, 401K (featuring immediate eligibility) and a developing array of work/life benefits.
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Unisys is an Equal Opportunity Employer. M/F/D/V.
