Canfield Scientific, Inc. is the leading supplier of digital 2D and emerging 3D photographic equipment, imaging software, and computer systems for advanced patient imaging serving both physicians and the healthcare industry. We provide the highest quality products and services and have established a reputation for innovation and service excellence. Canfield is a 20-year old, privately held company with tremendous energy and a bright outlook. We are located in northern New Jersey.

The Help Desk Technician is the first tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  The candidate will be responsible for troubleshooting and assessing both software and hardware problems. This person will answer, evaluate, and prioritize incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.   The position requires the ability to handle problem recognition, research, isolation, resolution, dispatch and follow-up for routine end-user problems, escalating more complex problems to the Manager and Development teams.   The right individual will have to track, follow-up, and communicate to appropriate parties regarding ongoing issue resolution and statuses for trouble tickets.  The candidate will be interviewing users to collect information about problems and lead users through diagnostic procedures to determine source of error as well as educate and instruct end-users on various application and hardware issues.

An ideal candidate is an individual with at least three years customer service or help desk experience, performs productively in a fast-paced work environment, works well independently, has experience in Microsoft Operating Systems, and has strong communication skills.

Core Requirements:

• 3+ years prior customer service and/or help desk support experience
• Proficiency in Microsoft Operating Systems
• Basic Networking Configuration experience
• Must possess strong organizational and communication skills
• Willingness to work flexible hours
• Possible travel  to Trade Shows/Customer sites in support of Canfield hardware/software

Desired:

Microsoft Office, SQL database, Digital Photography, and Mac experience