Florida Coastal School of Law (Coastal Law) in Jacksonville, FL is seeking candidates for the following position: Help Desk Technician (2^nd Shift: 2:00PM – 10:30PM).

Coastal Law offers a professional and pleasant work environment for its employees in addition to offering a competitive and comprehensive compensation and benefits package.  To be considered for this opportunity, please apply online and submit your cover letter and resume to HR@fcsl.edu .

The Help Desk Technician provides Level 1 and limited Level 2 technical support to the Coastal Law community, oversees the operations of the computer lab during the second shift, and assists students in the computer lab with problems related to wireless connectivity and document formatting.  This position reports to the Help Desk Manager.  

Responsibilities include, but are not limited to:

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  Supervising the Computer Lab/Help Desk during the second shift.


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  Providing Level 1 technical assistance to Coastal Law’s end users.       


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  Providing limited Level 2 technical assistance to Coastal Law’s end users.


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  Ensuring the accurate completion of Track-It tickets and following up with end users to ensure that excellent customer service was provided.


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  Performing additional related duties as assigned.

Education & Experience Requirements:

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  Associate’s degree in Information Technology or related field required.


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  A+ computer certification preferred.


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  1–2 years of technical support/customer service experience within a professional office environment.   

Job Knowledge, Skills & Abilities:

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  Ability to effectively train staff and implement the proper training to handle Level 1 support calls with little or no dependence on Level 2 support staff.


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  Strong interpersonal skills – ability to communicate professionally through both verbal and written means.


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  Ability to thoroughly analyze problems, collect data, establish facts, develop effective solutions, and ensure appropriate follow up.


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  Flexible and positive attitude – ability to work well with changing priorities and/or situations. 


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  Possess a professional, respectful, supportive, energetic and reliable commitment to quality customer service.


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  Ability to provide excellent technical support to faculty, staff, students, and administrators. 


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  Excellent organizational skills with strong attention to detail and ability to manage multiple priorities.


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  Demonstrated proficiency in troubleshooting Windows XP/Vista/7 and Microsoft Office 2007 issues.


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  Strong working knowledge of MS Office Suite, (Word, Excel and Power Point), various hardware/software, and the ability to adapt to new systems.

Physical Demands

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  Occasionally required to stand, walk, stoop, kneel, bend over, reach above head, and lift objects up to 20 lbs.

Coastal Law is an equal employment opportunity employer.