TECHNISOURCE is a staffing and recruitment industry leader with thousands of satisfied clients nationwide. We offer the successful candidate the opportunity to work for our clients in either full-time or temporary positions. We pride ourselves on our strong commitment to client satisfaction, and our focus on helping our employees find their next job.
To help us continue driving their business forward, our client is in search of an experienced Help Desk Analyst at their San Antonio, TX location. APPLY TODAY, if your background includes:
Position Description:
Provide support services to internal departments and external customers. This includes sorting a wide range of hardware, networks, servers and internal/external software through various organizations within the company. This may include but is not limited to the following:
· First level support of all inbound calls
· Accurate logging, ticketing, and tracking of all calls
· Accurate, timely, and professional resolution on all supported issues
· Timely and professional follow up on all calls
· Quick identification and control of high priority issues
· Accurate escalation of tickets per departmental procedures
· Efficient and accurate resolution of all assigned tickets
Required Skills:
