General Summary

Serves as a primary source of contact for all customers, both internal and external, providing technical support and customer service. This position is 2nd shift-Tuesday through Saturday 1:00 pm to 10:00 pm

Essential Job Functions

• Provides excellent customer service, assisting customers with such things as billing inquires, account changes, repair issues, new service requests as well as any other complaints
  
• Sets up telecom or CATV accounts
  
• Provides technical support to Internet users such as troubleshooting and problem solving
  
• Diagnosis and repair computers  

Skills Necessary

• Problem solving
  
• Excellent communication, both oral and written
  
• Team player
  
• Detail oriented
  
• Strong technical skills both with equipment and software
  
• Previous technical experience required

Company Benefits

• 401 (k) 50% match up to 6%
  
• Cash balance pension plan
  
• Dental
  
• Medical (75% paid by the company)
  
• Vision
  
• Flexible spending accounts
  
• Free Healthclub membership
  
• Short and long-term disability
  
• Tuition assistance
  
• Life insurance
  
• Paid holidays, vacation, and sick days

To learn more about this our company visit www.getritter.info. Send resume to hr@rittermail.com .

EEO