Job Summary
- Company
- XA Systems
- Location
- Arlington, VA
- Industries
- Computer/IT Services
- Job Type
- Full Time
- Temporary/Contract/Project
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Bachelor's Degree
- Career Level
- Manager (Manager/Supervisor of Staff)
Help Desk Transition Analyst
About the Job
BACKGROUND XA Systems is a progressive and rapidly growing organization leading the market in services and software solutions that align technology to meet business requirements. We are seeking to hire career oriented professionals who are creative, reliable, motivated and interested in enhancing advancing their career skills to contribute to the growing IT Service Management and Process Implementation Industry. We deliver to deliver high value solutions to large commercial companies and government organizations. Our salary compensation and benefits are industry competitive. XA Systems is offering an exciting opportunity to join a team of Information Technology process integration specialists. Our ITIL Services Management practice delivers assessments, process work flow design/redesign and implementation services based on the ITIL (Information Technology Infrastructure Library) frame work and concepts. We are seeking self motivated professionals who possess experience as ITIL Practitioners and Quality Management professionals. |
POSITION DESCRIPTION
This is a contractor position to work onsite at a Federal Government customer in Arlington, VA. Therefore, for consideration for this position, one must be a U.S. Citizen and be able to obtain a public trust clearance. The Help Desk Transition Analyst position supports the Help Desk Transition Lead to manage requirements and the development of transition plans. Supports the Help Desk Transition Lead by capturing, documenting and analyzing requirements, assists in the coordination of communications between current and future service provider points of contacts and the customer. Assist in data gathering and analysis of various Help Desk sourcing options (i.e. other government service providers, third-party service providers). Assist in creation of all deliverables and work products. The resource will work with the support teams to complete requirements, plan and transition documents. The resource will interface with the Quality Assurance team and track required deliverables and reviews.
KEY RESPONSIBILITIES
§ Meet with technical support teams to identify requirements for transition from the ICE Helpdesk to the next first level provider
§ Document and assist in the coordination of communications between current and future service provider points of contacts and the customer.
§ Develop/coordinate training for support resources between customer and the New Provider.
§ Assist in data gathering and analysis of various customer Services provided by ICE sourcing options (i.e. other government service providers, third-party service providers).
§ Assist in creation of all deliverables and work products.
§ Document risks and other project management activities for the transition.
LEADERSHIP EXPECTATIONS
§ Understands Business Developer, Value Creator and People Developer expectations at XA Systems & manages own career.
§ Takes responsibility for obtaining and internalizing feedback.
§ Helps ensure collaborative teaming work environment.
§ Understands and follows XA Systems policies & account processes.
§ Understands and defines roles and responsibilities & how they contribute to the project and Portfolio to meet business requirements.
§ Leverages the skills of others to meet defined business objectives.
§ Builds on/updates career goals & manages career accordingly
§ Submits accurate & complete time and expense reports
§ Demonstrates strong business acumen.
MUST HAVE SKILLS/QUALIFICATIONS
§ U.S. Citizenship Required
§ Must have minimum 2 years of experience in transitioning functions from one organization to another.
Company Tools
Contact Information
XA Systems
