Barneys New York, the world’s leading luxury retailer, is committed to providing the best of everything: merchandise, customer service, and innovative people with creative ideas. We are currently seeking a Helpdesk Operator at our office in Lyndhurst, NJ.

The Helpdesk Operator provides support to end users on a variety of issues, primarily in the Windows desktop/server area.  He/She identifies, researches, and resolves technical problems, and documents and monitors problems to ensure a timely resolution.

Responsibilities:

• Answer helpdesk inquiries to resolve end-user computer issues via phone
  
• Properly log call details into helpdesk system
  
• Follow up with end-user to ensure completion of work requests
  
• Maintain technical proficiency in all applications utilized by end-users
  
• Participate in all company or IT-organized training events
  
• Support Systems/Network Administrators to troubleshoot network-related issues
  
• Assist in auditing and documenting hardware and software inventory

Qualifications:

• An A+ Computer Technician certificate
  
• Knowledge of commonly used concepts, practices, and procedures within the field
  
• Excellent interpersonal skills
  
• Strong analytical skills
  
• Ability to multi-task in a fast-paced environment
  
• 3-5 years of experience in the field or in a related area

Technical skills:

·         Microsoft Office 2003 Suite and Outlook 2003

·         Experience with Windows 2000 and XP

·         Knowledge of Exchange and Internet Explorer

·         Basic networking skills (DHCP, DNS)

·         Systematic troubleshooting skills

·         Experienced with Helpdesk Ticketing Software

Qualified candidates should forward their resume with salary history to Human Resources to hr@barneys.com Only candidates selected for further consideration will be contacted. Barneys New York offers a competitive compensation and benefits package. EOE.