Job Summary
- Company
- AT&T Interactive
- Location
- Glendale, CA
- Industries
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- 2404
Helpdesk Specialist
About the Job
Description
AT&T Interactive connects consumers and advertisers across multiple digital platforms - online, mobile and even TV. You can help create and support exciting new products and services for our growing portfolio of brands including YELLOWPAGES.COM, the most preferred Internet Yellow Pages in the U.S., AnyWho and Keen. We also develop the technology behind Ingenio Pay Per Call. AT&T Interactive is a wholly owned subsidiary of AT&T.
We offer competitive salaries, excellent benefits including a 401(k), bonuses, and a casual yet high-energy work environment. Jobs are located in Glendale, CA. Send us your resume today.
Equal Opportunity Employer.
Helpdesk Specialist
AT&T Interactive connects consumers and advertisers across multiple digital platforms - online, mobile and even TV. You can help create and support exciting new products and services for our growing portfolio of brands including YELLOWPAGES.COM, the most preferred Internet Yellow Pages in the U.S., AnyWho and Keen. We also develop the technology behind Ingenio Pay Per Call. AT&T Interactive is a wholly owned subsidiary of AT&T.
AT&T Interactive currently has an opportunity for an experienced Helpdesk Specialist in our Glendale, CA office. This position plays an important role in the day-to-day activities of AT&T Interactive. The Helpdesk Specialist is expected to utilize special training, experience or knowledge to perform moderately complex tasks while working with team members in remote office environments. The ideal candidate will possess strong cross-platform skills in both Mac and Windows operating systems.
The Helpdesk Specialist provides support to end users on a variety of issues; identifies, researches, and resolves technical problems; responds to telephone calls, email and personnel requests for technical support, and documents, tracks and monitors problems to ensure timely resolution.
RESPONSIBILITIES
The Helpdesk Specialist provides support to end users on a variety of issues; identifies, researches, and resolves technical problems; responds to telephone calls, email and personnel requests for technical support, and documents, tracks and monitors problems to ensure timely resolution.
RESPONSIBILITIES
- Confers with user and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
- Trains users in learning new company-provided applications and assists in problem solving for applications issues.
- Maintain records, logs and reports of assistance.
- Works with team members to maintain remote site networks and PC preventive maintenance logging efforts to ensure network and data integrity.
- Coordinates with Apple Systems Administrator to provide timely and efficient solutions in a Microsoft Active Directory environment.
- Develop documentation for common processes for both Helpdesk staff and users.
- Visits offices on a regular basis to provide on-site support as part of a team rotation.
REQUIREMENTS
- Minimum of 4 years' experience in supporting help desk operations.
- High level of proficiency in basic computer skills with a passion for technology.
- A commitment to continuing education to strengthen skills and broaden expertise.
- Strong problem solving and troubleshooting capabilities.
- Ability to learn new skills quickly with minimal guidance.
- Dedicated to achieving project schedules and milestones.
- Ability to work in a team environment with aggressive deadlines and multiple priorities while staying a team player.
- Strong oral and written communication skills, as well as strong interpersonal skills
- Strong attention to detail.
- Self-starter able to work with minimal on-site supervision.
- Strong knowledge of Mac OS X Client (10.5/10.6)
- Strong knowledge of Microsoft Operating Systems (XP/2000).
- Strong knowledge of Microsoft Office applications (Outlook in the enterprise).
- Strong knowledge of File Servers and shared network devices (printers).
- Strong knowledge of computer networking.
- General knowledge of Mac OS X Server (10.5/10.6) and associated client management/imaging solutions
- General knowledge of database operations.
- General knowledge of backup systems and software.
- General knowledge of Symantec Ghost Imaging Software a plus.
- General knowledge of TrackIt! Help Desk Ticketing System a plus.
- 4 years of college or equivalent experience.
- BS in a Computer related field a plus.
- MCSE Certification a plus.
- CCNA Certification a plus.
We offer competitive salaries, excellent benefits including a 401(k), bonuses, and a casual yet high-energy work environment. Jobs are located in Glendale, CA. Send us your resume today.
Equal Opportunity Employer.
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Contact Information
AT&T Interactive
