Helpdesk Support Technician

Location: San Antonio, TX 78216
Employment Type: Full Time, Employee
Expected Duration: 1+ to 2 Years
Pay Rate: 35,000.00 - 40,000.00 USD /year
Reference Code: 1001258296

Location: San Antonio, TX

Start Date: 11/2

Salary: 38,000+ based on experience

Must Have Requirements: 

• MCP
• A+
• 1 to 2+ years in a HD Environment
• Must be able to pass Secret Clearance

·         1 to 2 yrs experience in a help desk/desktop support environment

·         MCP Certification

·         CompTIA A+ certification required

·         NACLC required upon hire

·         Ability to work well with internal staff and strong communication skills are a must

·         -Hardware/software maintenance skills are required

·         Ability to multitask while staying focused in a fast-paced competitive environment

·         Microsoft Office 2003/2007

·         Knowledge of Windows XP operating system 

·         Must be able to work in a team environment

·         Must be able to resolve most of the customer service technical issues within the policies and guidelines provided

·         Excellent customer service skills

·         An ability to work in a 24/7/365 environment including holidays

COMPETENCIES:

For this role, the incumbent should:

·         have the demonstrated ability to embrace new technology

·         have the ability to troubleshoot and bring problems to resolution

·         have the ability to understand and adapt to a rapidly changing environment

·         have the ability to thrive in a fast paced workplace with multiple priorities and regular interruption

KEY RESPONSIBILITIES for TIER 1:

·         Provide prompt and courteous customer service

·         Experience/Familiar with Active Directory

·         Experience/Familiar with Remedy trouble ticketing System

·         **Document and track trouble calls to final resolution

·         **Create; update, monitor and assign remedy tickets

·         **Follow priority matrix for Enterprise Service Desk (ESD)

·         Remote diagnostics and troubleshooting client workstations

--Knowledge of Remote Desktop or other applications (BOMGAR, SMS Remote Tools, Dameware)

ADDITIONAL RESPONSIBILITIES:

--Keep up-to-date technically and applying new knowledge to your job

--Observing, receiving, and otherwise obtaining information from all relevant sources

--Analyzing information and evaluating results to choose the best solution to solve issues

--Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Contact:
PLEASE E-MAIL RESUMES TO: Apply by Email