Wonderbox Technologies provides IS services and solutions to the managed health care industry. As a rapidly growing firm at the forefront of technology, we provide exceptional technical and professional growth opportunities. We offer a competitive salary, outstanding benefits, and a casual work environment. If you are a self-starter interested in working for a technology focused company, apply now for our Helpdesk Technician position. Responsibilities and company benefits are described below. 

Job Essentials:

• Coordinate and implement tasks related primarily to end-user experiences and activities including:
  • new system builds,
  • administering and updating systems,
  • managing hardware (including desktop systems, monitors, portable systems and printers).
• Monitor internal customer help desk ticketing system, take ownership of tickets and resolve tickets in a timely manner or escalate help desk tickets to the next support tier as appropriate.
• Provide 1^st Tier end-user support for Windows OS (Windows 7 and Windows XP), Microsoft Office Suite, document management system, and internally used software applications.
• Configure and install hardware (VPN Appliance, VoIP Phone, Wyse Thin Client) for telecommuter employees.
• Provide support for VoIP Phones, Blackberry smart phones and Wyse Thin Client systems.
• Provide support for network printers, fax solution print drivers and HP plotter.
• Securely destroy data media content prior to recycling/disposal per company policy.
• Assist Network Administration team members as needed; perform projects and tasks as assigned by the Director of Information Technology.
• Communicate purchasing needs to Network Administration Team to ensure hardware is available for newly-hired employees.
• Communicate and coordinate with Network Administration team members to ensure strategic decisions complement future network and server implementation strategies, while meeting current and future business requirements.

• High school diploma/GED
•  (1) to (2) years experience in a helpdesk technician role that utilizes a helpdesk ticketing system to track and manage end-user support requests.
• Helpdesk, CompTIA A+ or Microsoft certification is a plus.
• Technical Degree in a related field is preferred.

• A solid understanding of Microsoft Windows 7 and Windows XP Operating System.
• A solid understanding of Microsoft Office 2007.
• Experience supporting end-user systems through operating life cycle (initial deployment, patch management, software upgrades, hardware & software support) is a plus.
• Proficiency with support process standards, such as ITIL is a plus.
• Proficient knowledge of basic network design (including multiple VLANs, Network Address Translation (NAT), WAN routing) and previous VoIP telephone system support experience is a plus.

Why work at Wonderbox?

At Wonderbox you will have opportunities to work with people who are as passionate as they are talented, develop yourself and your skills, and create valuable relationships every day. Additionally, we like to reward our employees for the work they do with the following:

•  Casual Dress Policy
•  Competitive pay
•  Competitive health and dental coverage
•  Flexible Spending Accounts
•  401(k) participation
•  Tuition reimbursement