As one of the fastest growing Independent Physician Associations in Southern California, RMG offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

The Vital Care Manager (High Risk) is responsible for the assessment, treatment planning, intervention, monitoring, evaluation and documentation on identified high risk, Vital Care patients.  Assesses and develops a care plan in collaboration with the admitting, attending and consultant physicians, and other healthcare practitioners. The goal of the Vital Care Case Manager is to effectively manage the patients’ on an outpatient basis to assure the right level of care is provided, prevent inpatient re-admissions and that the patients’ medical, environmental and psychosocial needs are met over the continuum of care.

This position will be located in Northridge or Simi Valley Location

There are also positions in our Arcadia office.

SPECIFICS

1. Anticipates our customer needs:  Understands the wants and needs of customers, listens for cues and identifies how to respond and what level of intervention is necessary. 
2. Surveys the customer’s environment and takes appropriate action.
3. Refrains from discussing personal business in front of the customer or speaking a foreign language different from the customer’s language.
4. Greets patients, family members, visitors, and physicians in a positive manner by introducing self, speaking clearly and with confidence.
5. Keeps patient/family member or other customer informed and requests if further assistance is needed.
6. Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
7. Protects privacy for both patients and employees; insures information sensitive papers, charts, and reports are not in view of the public.
8. Recognizes when an error has been made and immediately reports to appropriate manager.
9. Participates in “service recovery” through follow-up with the injured party, gathering information, and demonstrates empathy.
10. Treats patients and their families with respect and dignity.  Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families.  Functions as liaison between administration, patients, physicians, and other healthcare providers.
11. Interacts professionally with patient/family/physicians and involves patient/family/physicians in the formation of the plan of care.
12. Identifies and addresses psychosocial needs of the patients and family and facilitates consultations with a Social Worker, as necessary.
13. Receives and reviews physician’s orders; documents completion. Follows through to ensure orders are carried out.
14. Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
15. Formulates an outcome-based plan or care, based on assessed patient needs, implements and evaluates plan as evidenced by documentation.
16. Documents patient assessment and reassessment, patient care plans, and other pertinent information completely, in the patient’s medical record according to nursing standards and policies.

REQUIREMENTS

1.         Graduate from an accredited Registered Nursing Program .

2.       Current California Licenses- 3-5 years experience

3.       Knowledge of Healthcare and Managed Care preferred.

4.       Typing 40 words per minutes with accuracy.

5.       Knowledge of computers, faxes, printers and all other equipment.

6.       Knowledgeable in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).

7.       Ability to deal with responsibility with confidential matters.

Full benefits package including employer paid medical/dental (HMO) and life insurance.

Please forward your resume to careers@regalmed.com or fax to 818.357.5029

Visit us on the web at www.regalmed.com