Summary

1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for its Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

Qualifications

Successful candidates will meet the following qualifications:

• Must be a resident and live in the following states Delaware, Illinois, New Hampshire New Mexico, Montana, New York, Ohio, Oklahoma, Oregon, and Virginia
  
• Highly PC literate and have their own PC with a reliable high-speed Internet connection
  
• Ability to type 35 words per minute is essential
  
• Prior call center experience strongly preferred
  
• Applicants must be 18 years of age or older and have a high school diploma or GED to apply
  
• Strong written and verbal communication skills required. Fundamental math skills required
  
• Strong sales skills
  
• Highly motivated and dependable

Hardware, Software, Workstation Specifications: Minimum Requirements

• Internet Connection:
  
  
  
  • Cable or DSL provider (No Wireless or Satellite), VoIP (Voice over Internet Protocol) compatible.
    
  • Minimum up load speed: 500 kbps
    
  • Minimum download speed: 1.5 mbps
  
  
• Computer Hardware:
  
  
  
  • 1.8 GHZ Processor ( minimum of a Pentium 4 processor or equivalent processor)
    
  • 1 GB of RAM
    
  • Sound card with speakers
    
  • 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
  
  
• Telephone Requirement:
  
  
  
  • Dedicated telephone line with the ability to disable features such as call waiting, forwarding, etc. No cellular/wireless phones are permitted.
    
  • A corded telephone with headset capability. Must be a corded traditional telephone. No cordless telephone allowed.
  
  
• Headsets Requirement:
  
  
  
  • USB headset (PC compatible) with a built-in digital signal processor has a noise-cancelling microphone
    
  • You will also need a good quality telephone headset compatible with your land line telephone.
  
  
• Computer Software:
  
  
  
  • Windows XP or Vista Operating system
    
  • Internet Explorer 6.0 or above
    
  • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
    
  • Antivirus Software: Valid software with current and updated virus definitions
    
  • AIM: Free download available at http://www.aim.com
    
  • A personal email account with a professional user name.
  
  
• Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
  
• Battery Backup: UPS/Battery Power Supply including surge
  
• Your workstation must be in a private, quiet area away from others in your residence and background noise