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| Home Health Center - Department Manager / FLD3120 |
Position Description:
• Follows and enforces company customer services standards by demonstrating outstanding service levels to all customer/patients and ensures that all colleagues assist customers in locating and when necessary, retrieving products, handling service related needs, answering questions, and resolving service related issues.
• Communicates technical information regarding home health products and services to colleagues.
• Assists in training colleagues on the proper and safe use of home health care related products and services.
• Assigns work tasks to colleagues and ensure their completion.
• Executes the company’s merchandising and marketing plans to increase store sales, profits and service levels.
• Completes pre-qualification paperwork of customers/patients to ensure regulator compliance and facilitates payment of assigned benefits, verifies details, completeness and coverage limitations (deductible, co-pay, maximums, etc.), verifies third party coverage pre established policies, and obtains prior authorization, verbal orders or clarification as needed, provides clean completed and accurate claims to the billing department.
• Works with other Home Health Center’s to locate product or coordinate services for customers/patients, when the product or services is not available at their location.
• Assists and provides ongoing training of colleagues in their location.
• Coaches and assists colleagues in performing their duties.
• Follows and ensures compliance to all company policies, procedures and all Federal/State regulation s regarding home health related products and services.
• Understand and properly utilize company information systems.
• Perform other duties as assigned.
Qualifications:
• Must have knowledge and experience in a manner or related health care field.
• Ability to readily adapt in response to customer needs, to changes in schedules, and work priorities.
• Ability to cooperate with others and work as part of a team.
• Ability to learn, understand, and apply the information contained in company manuals, policies and practices relating to store operations.
• Ability to adapt to new technology and be proficient in its operation.
• Well developed problem solving and decision making skills.
• Excellent written and verbal communication skills.
• May require some travel for training and operational update meetings.
• May require heavy lifting, standing, bending, sitting and prolonged walking.
• Will require limited computer, register and phone system skill sets.
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LOCATION:
Oakland, CA 94610
STATUS:
Full Time, Employee
JOB CATEGORY:
Medical/Health
CAREER LEVEL:
Experienced (Non-Manager)
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