In our Milton-Freewater, OR location.

Come join Sykes' growing team!!

Sykes Enterprises is an international organization with other 30,000 team members worldwide. To learn more please visit www.sykes.com

SUMMARY

Working within established policies from SYKES Corporate Human Resources Department, this position is responsible for all center-wide aspects of human resources and personnel management. Coordinates and administers human resources programs and policies including staffing, performance/development programs, compensation, benefits, employee relations, training, HRIS, and health and safety programs in the Call Center.  Provide guidance to management staff relating to human resources administration and employee relations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Adherence to SYKES policies on ethics and integrity

Ø       Recruitment, pre-screening, and orientation of sufficient numbers of qualified new employees to meet the needs of the center.

Ø       Support Center’s compliance with state/federal employment laws, corporate HR policies, and the support center’s personnel policies, procedures, and guidelines.

Ø       Identification of causes and providing recommended solutions for improving job satisfaction, reducing turnover, and enhancing employee moral.

Ø       Maintenance and timely/accurate data entry of employment records and payroll database. 

Recruitment, Pre-screen, and Orientation:

Ø       Assure on a timely basis, a sufficient flow of qualified, eligible, applicants.

Ø       Maintains current awareness of the local and regional job market and competitive wage requirements.

Ø       Provides appropriate qualification pre-screening, which may include skills assessment, reference checks, and/or candidate interviews.

Ø       Provides thorough & timely employee benefits orientation and enrollment to new-hires and management training to new management staff.

Employment/Benefit Law Compliance and Company Policy/Procedure Observance:

Ø       Responsible for the center’s compliance with all state and federal employment and benefit laws and must maintain a personal awareness of them through reading and training.

Ø       Responsible for knowing and applying all company policies and procedures and assures that information and training is in place for employee and management understanding.

Ø       Acts upon  and oversees the thorough and impartial investigation of all reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees.

Ø       Maintains records and reports concerning on-the-job injuries and workers compensation.

Ø       Responsible for unemployment claims administration and company representation at unemployment compensation hearings.

Employment/Compensation/Benefits/HRIS/Payroll Administration

Ø       Responsible for all employment records being well documented, accurate, maintained, and retrievable.

Ø       Continually and proactively coaches and counsels the center’s management staff on thorough and timely employment record documentation.

Ø       Maintains current and accurate payroll & benefits records in HRIS. Validates and assures timely completion of payroll period reports to corporate.          

Employee Relations/ Retention:

Ø       Aggressively and routinely works to identify causes and, in conjunction with other Center management, develops and   implements   programs and/or activities designed to reduce employee   turnover   including compiling and analyzing       

Ø       Exit interview statistics.

Ø       Supports a union-free environment of positive employee moral, job satisfaction, and positive attitude toward management and its’ goals and objectives.

Ø       Continually monitor, assesses progress, and recommend or take action, as necessary, to keep positive perceptions within the center.          

Training:

Ø       Directly responsible for required management training as designated by corporate or the Center Director.

Ø       MEP Program, LEAP, Management Development and succession planning.

Ø       Assures that the Center’s training practices provide equal opportunity to trainees.

Ø       Proactively identifies areas through which new or additional training could improve the competency of the management team and the employee’s understanding of company benefits, policies, procedures, or philosophies.

Management Reports:

Ø       Provides accurate and timely statistical reports to management for employment data covering historical and current status and forecasting.

Ø       Proactively ascertains future employment needs and challenges through analysis of historical data, employment trends, Account Manager communication, and awareness of the local/regional employment climate.

Ø       Routinely updates center management staff on employment environment, new-hire status, and internal climate (morale, performance evaluation deadlines, turnover, etc.).     

SUPERVISORY RESPONSIBILITIES

Has Supervisory Responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ø       Strong management and leadership skills

Ø       Strong training and mentoring skills

Ø       Strong PC skills; Microsoft Office & Lawson, a plus

Ø       Excellent communication, organizational skills, and ability to meet deadlines

Ø       Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required. 

Ø       Possesses strong conflict resolution and mediation skills.

Ø       Outstanding oral and written communication and interpersonal skills

Ø       Discretion and confidentiality required

Ø       Strong attention to detail and problem solving skills

Ø       Knowledge of labor laws & regulations

Ø      Proven ability to manage multiple tasks and demonstrate flexibility

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) preferred and at least four year’s related experience required.