JOB TITLE:              IS Manager

DEPARTMENT:         IS

REPORTS TO: Chief Operating Officer

NO. DIRECTLY SUPERVISES:           4

POSITIONS UNDER DIRECT SUPERVISION:        4

SUMMARY OF WORK PERFORMED AND SPECIFIC DUTIES: (Include, but not limited to)

The IS Manager is responsible for the direction and management of the Information Systems Department.  The ideal candidate will be an experienced IT professional with a broad range of disciplines including: hardware and networking, application & web programming, database design and administrative skills.

·         Work with all levels of the organization focusing on customer satisfaction, uptime and quality of service.

·         Serves as technology strategist, translating business requirements into technical requirements.

·         Provides planning, leadership, direction, training, and advanced technical expertise regarding development, network and database management.

·         Serves as a technical point of contact for IT vendor relationships.

·         Works with internal development teams to prepare test plans, test data, performs tests and documents results.

·         Proactive management of technical systems to ensure commitment to meeting all business needs.

·         Capable of supporting desktop and network hardware (switches, routers, etc).

·         Works with other departments and end users to troubleshoot and/or resolve code issues and application availability and performance problems during business hours and on a 24x7 on-call basis.

·         Develops and documents operational procedures for supported systems, including implementation processes, troubleshooting and support procedures.

·         Travel may be required from time to time to support new and existing remote locations.

·         Must be available by phone 24x7 and available to work weekends when necessary.

·         Reports status of projects and assignments to Executive Management on a regular basis.

EDUCATION, KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED OR DESIRABLE:

·         Solid foundation of programming and networking fundamentals.

·         Prior Programming Experience Preferred: VB.NET, ASP.NET, VB6, ASP, C/AL

·         Knowledge of SQL, TSQL, XML, HTML, CSS and Javascript

·         Experience in Web Services, EDI or other integration capabilities preferred.

·         Operating System Experience: Windows 2000, XP, Windows Server 2000, 2003.

·         MS SQL Server (2000 & 2005)

a.      Basic database administration skills required

b.      Advanced troubleshooting, server & query optimization skills preferred.

·         Experience with Microsoft Navision, Microsoft Retail Management System preferred.

·         Must stay current with emerging IT technologies that may provide increased efficiencies or cost savings

·         Prefer minimum of bachelors degree.