Business
GE Corporate
Business Segment
Corporate Initiatives Group
About Us
GE is planning for tomorrow. Where will you be? Now is the time to join GE in building a better tomorrow, today. If you thrive on being challenged, interacting with diverse technical teams and using your expertise to imagine, innovate and explore, then GE�s new Advanced Manufacturing & Software Technology Center in Van Buren Township, Michigan, is the place for you! Here, the best and brightest technical and research experts will come together and use cutting-edge technologies to solve some of the world�s toughest problems. Realize your potential today. Join us at this world-class facility where you�ll find endless learning opportunities, a culture committed to driving innovation, and state-of-the-art amenities like next-generation virtual meeting technology, collaborative workspaces, a fitness center and more. http://www.ge.com/careers/advanced_manufacturing_and_software_technology_center.html > With positions available in so many areas, there�s sure to be an opportunity for you to put your imagination to work!
Role Summary/Purpose
The IT Asset Management Technical Engineer serves as key service delivery expert for end-user PC client image development services, under direction of the Client Platforms Service Leader. In this role you will provide direct liaison with end users and with business client team leaders to define and implement automated solutions for unique, one-of-a-kind situations. You will also evaluate and recommend unique hardware configurations.
Essential Responsibilities
Define special hardware / software requirements, capacities, capabilities, etc. to meet user needs while adhering to GE technical standards
Coordinate technical implementation of Unicenter Asset Portfolio Management (UAPM) for OneGE ITAM service offering
Work closely with UAPM business leaders across GE to ensure consistent technical implementations across the company
Management and coordination of UAPM data dictionary for GE � requires hardware / software research and data management processes. Maintain translation tables of software signatures to software titles
Develop and maintain technical documentation for UAPM including disaster recovery, patching, SOPs for offshore support
Maintenance of UAPM software � coordinate patching, database maintenance, etc.
ADT script development / maintenance or other ETL experience
UAPM system administration � security, access, training
Develop / Maintain UAPM reporting dashboard to assist OneGE ITAM service businesses with visibility to their asset lifecycle analysis for asset optimization
Technical expertise in Desktop and Server Management (DSM) Administration. Activities include CA DSM patching, agent administration and patching, agent troubleshooting, implementing CA security/permissions, etc.
Agent troubleshooting, including agent health remediation to ensure 100% ITAM-managed clients
Coordinate changing DSM environment per business climate
Install / patch DSM servers, move clients, manage patching and reporting through business cycles
Review of DSM asset information to ensure data accuracy for reporting
Develop / maintain custom asset management scripts, (VB / DSM scripting) testing, coordination of script population throughout GE
Develop / maintain of asset management reports per business requests
Create / maintain CA query groups for software distributions and reporting
Requires knowledge of DSM asset data collection and basic SQL query creation
Handle software catalog data requests as required
Stage and manage software distributions in OneGE environment from technical configuration within CA to ensure business control processes have been followed
Assist business leaders and application owners to develop robust, staggered rollout plans for maximum penetration at minimum impact to client base
Provide software distribution reporting to application owners
Analyze / troubleshoot job containers to manage penetration
Participate in PC Health Service distributions monthly
Follow documented distribution process with PCHS team to distribute patch updates to the OneGE ITAM clients
Troubleshoot software signatures and work with GE businesses and CA to troubleshoot discrepancies in software signature reporting
Develop strategy for additional asset tracking � ie servers, PDAs, network equipment � expansions beyond the PC client base
Qualifications/Requirements
Minimum of 3 years of experience in CA Unicenter UAM / USD, DSM, UAPM / Argis, ADT scripting, Asset Intelligence
Minimum of 3 years of experience in SQL, VB or other Scripting
Minimum of 3 years of experience in Microsoft Active Directory, especially object management using Group Policies
Minimum of 3 years of experience in SQL 2000 / 2005
Minimum of 3 years of experience with Windows OS knowledge, including Microsoft Windows XP ELIGIBILITY REQUIREMENTS:
Please submit your application for employment through GECareers.com to be considered
18 years of age or older
Must have unrestricted authorization to work in the United States
Willing to submit to a background investigation and drug test as part of the selection process
Willing to work out of an office in Visteon Village, Wayne County, Van Buren Township (near Ann Arbor / Detroit)
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics
BS degree in Computer Science, other technical discipline or equivalent work experience
Software package distribution experience
Asset lifecycle process experience
Enterprise desktop development and design knowledge preferred
Basic understanding of MS SQL databases
Demonstrated success in working directly with internal customers, vendors and leading cross-functional teams
Experience gathering and translating business needs into managed, supportable technical solutions
Demonstrated success in understanding, diagnosing, and resolving escalated issues related to Windows OS, PC Client or client management environment
Strong team player � collaborates well with others to solve problems and actively incorporates input from various sources
Demonstrated customer focus � evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
Strong analytical skills � strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve
Change oriented � actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative waysGE Global Infrastructure Services (GIS) manages IT Infrastructure for multiple businesses across GE.
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