UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.

Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.

Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. UnitedHealth Group IT provides a diverse and comprehensive array of application design and infrastructure services designed to advance improved health and well-being for our customers, and to benefit UnitedHealth Group employees across the enterprise. Comprised of the Application Services Group, Enterprise Technology Services Group and the Business Services Group, UnitedHealth Group IT has over 7,000 internal and external resources across the globe, offices in California, Connecticut, Minnesota, New Jersey, South Carolina, Wisconsin and India.   Position Description: This function works in the business analysis phase of the system development cycle and consults with users to define business processes and the information systems for supporting those processes.   Primary Responsibilities: Serve as Senior Business Analyst for UnitedHealth Groups Request Management team Become a subject matter expert on UnitedHealth Groups service request processes and tools Based on fact-finding and stakeholder/user input, define and implement both systems and business process solutions to promote efficient work flows Perform analysis of alternatives, provide recommendations, and generate innovative ideas to resolve problems Manage efforts related to Request Management systems initiatives (Service Request Center, At Your Service, etc.) as required Coach and mentor Business Analysts and Quality Assurance Analysts on the team Provide leadership for and engaging in quality assurance activities, as appropriate Present functionality and other key requirements and design information to the stakeholder community Handle complex issues and discrepancies of opinion among stakeholders to negotiate resolution and priorities Resource to senior leadership Develop pioneering approaches to emerging industry trends Qualifications: Requirements: 2+ years experience doing business process / workflow analysis and design 2+ years experience documenting use cases 2+ years experience documenting business requirements Strong written and verbal communication skills  Assets: Experience with work intake processes and tools Knowledge of work flow tools / engines Experience with web forms and design Experience with Visio, Word, and Excel Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V   UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.