Job Summary
- Company
- Education Management Corp.
- Location
- Phoenix, AZ 85040
- Industries
- All
- Job Type
- Full Time
- Employee
- Education Level
- Bachelor's Degree
- Career Level
- Manager (Manager/Supervisor of Staff)
- Job Reference Code
- PCK469-3716
IT Desktop Analyst - Senior
About the Job
Education Management Corporation is among the largest providers of private post-secondary education in North America, based on student enrollment and revenue, with 88 locations in 28 U.S. States and Canada. Headquartered in Pittsburgh, Pennsylvania, Education Management employs approximately 16,000 full-time, part-time and adjunct faculty and staff and Fall 2007 enrollment of 110,000 students.
EDMC has proudly provided career-focused education for more than 40 years. Our value system is founded in the belief that excellence in education is measured by practical outcomes that enhance the lives of our students, enabling them to make important contributions in their workplace and in their communities. For years, our faculty and staff have been committed to educating students who care about the world around them, and strive to contribute in meaningful ways. Wherever an EDMC school can be found — a big city or a small town, the common thread that joins our schools and our students is the value of education in one's own career and life.
Job ID: 1097
Position Description:
________________________________________
Summary: Provide support and maintenance for computer equipment across the campus. Incumbent must assure that the EDMC philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
________________________________________
Key Job Elements:
1. Perform equipment maintenance activities in a timely and efficient manner, so as to maximize availability to faculty and students.
2. Troubleshoot and maintain all equipment in assigned area(s).
3. Assist Technology Support Supervisor with maintaining the use of appropriate software programs in widespread usage by students at the school.
4. Maintain updated inventory records on all equipment.
5. Respond to student and employee questions.
6. Serve as liaison with service contractors.
7. Evaluate equipment performance and recommend changes and upgrades.
8. Other duties as assigned.
Position Requirements:
1. Knowledge:
a) Associates degree in Computer Science or a related technology field required with a Bachelors preferred.
b) Three or more years of solid experience with hardware, software and affiliated technology issues preferably in a post-secondary institution.
c) Two or more years of strong exposure to hardware and software packages as well as PC AND Macintosh experience preferably in an art/technology field related.
d) Experience providing support in a remote environment and comfort with the online learning paradigm.
e) Two or more years of experience in a Citrix/Thin Client environment.
f) Two or more years of experience in an IP telephony environment.
g) Three or more years of experience leading a team of desktop support technicians.
2. Skills:
a) Excellent written and verbal communication skills.
b) Strong interpersonal skills with both faculty and student populations.
c) Superior organization, prioritization, self-motivation, and problem resolution skills.
d) Familiarity with specialized art and technology hardware and software.
3. Abilities:
a) Ability to analyze problems and recommend solutions.
b) Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments.
c) Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.
d) Ability to lift 25 pounds independently and up to 50 pounds with assistance.
e) Ability to work independently, evaluate priorities and respond in a challenging and dynamic environment.
Position Attributes:
________________________________________
Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
Notice
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Education Management LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.
Reports To: Technology Support Supervisor
Interacts With: Central services systems staff, school staff, faculty and student populations
.
EDMC has proudly provided career-focused education for more than 40 years. Our value system is founded in the belief that excellence in education is measured by practical outcomes that enhance the lives of our students, enabling them to make important contributions in their workplace and in their communities. For years, our faculty and staff have been committed to educating students who care about the world around them, and strive to contribute in meaningful ways. Wherever an EDMC school can be found — a big city or a small town, the common thread that joins our schools and our students is the value of education in one's own career and life.
Job ID: 1097
Position Description:
________________________________________
Summary: Provide support and maintenance for computer equipment across the campus. Incumbent must assure that the EDMC philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
________________________________________
Key Job Elements:
1. Perform equipment maintenance activities in a timely and efficient manner, so as to maximize availability to faculty and students.
2. Troubleshoot and maintain all equipment in assigned area(s).
3. Assist Technology Support Supervisor with maintaining the use of appropriate software programs in widespread usage by students at the school.
4. Maintain updated inventory records on all equipment.
5. Respond to student and employee questions.
6. Serve as liaison with service contractors.
7. Evaluate equipment performance and recommend changes and upgrades.
8. Other duties as assigned.
Position Requirements:
1. Knowledge:
a) Associates degree in Computer Science or a related technology field required with a Bachelors preferred.
b) Three or more years of solid experience with hardware, software and affiliated technology issues preferably in a post-secondary institution.
c) Two or more years of strong exposure to hardware and software packages as well as PC AND Macintosh experience preferably in an art/technology field related.
d) Experience providing support in a remote environment and comfort with the online learning paradigm.
e) Two or more years of experience in a Citrix/Thin Client environment.
f) Two or more years of experience in an IP telephony environment.
g) Three or more years of experience leading a team of desktop support technicians.
2. Skills:
a) Excellent written and verbal communication skills.
b) Strong interpersonal skills with both faculty and student populations.
c) Superior organization, prioritization, self-motivation, and problem resolution skills.
d) Familiarity with specialized art and technology hardware and software.
3. Abilities:
a) Ability to analyze problems and recommend solutions.
b) Ability to interact effectively as either a leader or as a member of a team and work collaboratively with other departments.
c) Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.
d) Ability to lift 25 pounds independently and up to 50 pounds with assistance.
e) Ability to work independently, evaluate priorities and respond in a challenging and dynamic environment.
Position Attributes:
________________________________________
Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
Notice
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Education Management LLC is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.
Reports To: Technology Support Supervisor
Interacts With: Central services systems staff, school staff, faculty and student populations
.
Benefits:
We offer a competetive compensation and benefits package with growth opportunity. Visit our website at www.edmcohe.jobs for more information and to apply. EOE
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Education Management Corp.
