SKB 636

~ IT Help Desk Associate ~

$55,000 - $65,000

Salary DOE and Certifications / Education

Bachelors / Associates Degree / MS Certifications & IT Help Desk Exp

3 - 5 Yrs experience in an IT technical support role

Commutable within the region of Philadelphia, PA
GREAT BENEFITS

~ Light Travel ~

To Apply: Email your resume to Sallyb@roxboro.net

We are seeking an IT Help Desk Associate to serve as the first point of contact in addressing our customers’ IT Help Desk questions including hardware, software, network, and telecommunications issues.

Our ideal candidate possesses knowledge including installation and troubleshooting of the following:

• 3 -5 Years technical support experience in an industrial environment
• Customer service / resolving customer issues
• Help desk trouble ticket tracking software
• A+ and Microsoft certifications
• MS Office Suite (Outlook, Powerpoint, Word, Excel)
• Windows XP
• Windows 2003 Server
• Local Area Network (LAN) / Wide Area Network (WAN)
• Patchlink
• Active Directory
• VPN software
• Symantec Endpoint Manager / Management of antivirus software
• Installing and troubleshooting antivirus software
• File serve administration
• IP address management
• Domain Name System (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Configure accounts to meet customer needs 

Include, but are not limited to, the following:

• Provide first level IT technical support to remote customers
• Document customers calls and outcome of trouble ticket
• Create customized deployment packages via Patchlink
• Perform quality checks of all updates prior to install at customers’ sites
• Install and troubleshoot antivirus software
• Travel as necessary to support external customers’ IT needs
• Provide user support for the following technologies:
  • MS Office Suite (Outlook, Powerpoint, Word, Excel)
  • Windows XP
  • Windows 2003 Server
  • Local Area Network (LAN) / Wide Area Network (WAN)
  • Patchlink
  • Active Directory
  • VPN software
  • Symantec Endpoint Manager / Management of antivirus software
  • Installing and troubleshooting antivirus software
  • File serve administration
  • IP address management
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Configuration of user accounts  

• 3 – 5 years experience as an IT Help Desk Associate or Technical Customer Service Specialist
• Provide user support for the following technologies:
  • MS Office Suite (Outlook, Powerpoint, Word, Excel)
  • Windows XP
  • Windows 2003 Server
  • Local Area Network (LAN) / Wide Area Network (WAN)
  • Patchlink
  • Active Directory
  • VPN software
  • Symantec Endpoint Manager / Management of antivirus software
  • Installing and troubleshooting antivirus software
  • File serve administration
  • IP address management
  • Domain Name System (DNS)
  • Dynamic Host Configuration Protocol (DHCP)
  • Configuration of user accounts
• Strong oral and written communication skills
• Proficient computer skills and documentation skills 

Our ideal candidate may have MS Certifications, an Associates Degree, or a Bachelors Degree OR a combination of education or certifications and IT Help Desk experience

$55,000 - $65,000 (Salary based on Experience, education, and certifications)

1^st Shift

This is a full-time, permanent position

Commutable within the region of Philadelphia, PA

Is an established part manufacturing company

·        An equal opportunity employer, our client is committed to the employment of a diversified team

·        Will make an offer based on the experience and qualifications of the successful candidate

Please submit an MS Word copy of your resume to Sally Brewer at Sallyb@roxboro.net . You may also apply for this position by faxing your resume to Ms. Brewer at (336) 597-4011. In either case, please be sure to include the title of the position that you are applying for, IT Help Desk Associate, the position number, SKB 636, and any additional information you feel will help you stand out for this opportunity.

Please visit our website at http://www.mriofpersoncounty.com / for additional information.  

Your application will be held in the strictest of confidence and will remain 'your property in our possession' which will not be forwarded to our client without your prior approval.