Overview
Assists staff with technical support of desktop computers, applications, and related technology.  Reports to the Manager - Infrastructure & Production Control.

Key Tasks and Responsibilities

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Interact with numerous computer platforms in a multi-layered client server environment.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Trains and orients staff on use of hardware and software.
• Support includes specification, installation, and testing of computer systems and  peripherals within established standards and guidelines.
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
• The position utilizes one-on-one consultancy to end users and the company’s Network staff.
• Recommends and / or performs upgrades on systems to ensure longevity.
• Works with procurement staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.

• High School Diploma
• Bachelor's degree preferred
• Exceptional communication and interpersonal skills 
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• The position’s responsibilities require independent analyses, communication and problem solving.
• Work is performed with little supervision and requires initiative and judgment.
• Click HERE to apply online via our Careers Site.
  • If the link above does not work, either go to www.rpmservicing.com and click "Employment" in the top right corner, or copy and paste the following link into your web browser:  http://tbe.taleo.net/NA8/ats/careers/requisition.jsp?org=ROUNDPOINTMORTGAGE&cws=6&rid=33