We are looking for an experienced Help Desk Technician for our facility in Tampa.   

ROLE-SPECIFIC COMPETENCIES:

·         Networking

o        Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.

o        Understands the issues involved in administering and maintaining corporate WAN.

·         Telephony

o        Assists with the administration and maintenance of the telephone system, including telephone switches.

o        Assists with the creation of new hire telephone and voicemail extensions, routing extensions to appropriate

·         Internal Systems

o        Assists in supporting corporate applications; internal corporate servers, user desktops, etc.

o        Assists with basic troubleshooting, backup, and archiving.

o        Helps install and improve computer software and network equipment.

o        Working knowledge of WIFI networks.

·         New Hire Administration

o        Creates network and email accounts for new users.

o        Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.

o        Updates company phone lists and email address books.

·         Help Desk Administration

o        Helps answer all trouble calls/emails and enters work orders into our tracking software.

o        Assists in administering and maintaining local and web-based versions of our tracking software.

o        Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.

o        Provides responses to internal clients in a timely manner.

o        Assists with the inventory management of software licenses, software, hardware, and other IT supplies.

o        Assists with the purchase of software, hardware and other IT supplies.

o        Can competently build desktop computer systems.

o        Promotes responsible usage and care of corporate equipment.

CAREER PATH CORE COMPETENCIES:

·         Leadership

·         Displays a positive and flexible attitude.

·         Sets high standards of performance for oneself.

·         Values internal clients and responds to their needs as they arise.

·         Internal Operations

·         Accurately completes and submits status reports in a timely manner.

·         Complies with all company policies and procedures.

·         Participates in the implementation and support of IT-related policies.

·         Keeps workroom neat, organized and secure.

EDUCATION/EXPERIENCE:

High school Diploma/GED minimum required, plus related technical training.

College degree and Network certifications preferred or related experience in industry.

WORK HOURS:

8:00pm- 5:00pm   Monday – Friday

Days and times may vary based on need

Apply online or email resume to DPJobs09@yahoo.com .  Please have Help Desk Technician as the subject.