Process Specialist

Location: Rosslyn, VA

Duration: 6 months +

** Position requires a US Citizenship with a clearable background and ability to hold a public trust position

Assists in the development of processes and procedures to interface the Operations & Maintenance (O&M) team with ITM System Engineering Modeling and Simulation (M&S) team for Capacity and Performance Management. In addition, this resource will identify the roles & responsibilities necessary to support the new process and procedure, implement the processes and procedure, and train resources impacted by the new processes/procedures.  Works with the M&S / O&M Integration Lead.

• Work with O&M and ITM System Engineering (SE) leads to assess current capabilities and identify high-level requirements.
• Identify and define the process and procedures, based on best practices, to effectively interface the teams’ capabilities including specification of enhancements to existing processes as necessary.
• Identify and define roles & responsibilities to support the defined process and procedures.
• Work with the O&M and ITM SE Leads to develop plan for and oversee implementation.
• Work with the Operations Lead to define the performance goals and metrics for the proposed solution.
• Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met.
• Work with IT Operations Architects to ensure that the developed and deployed capabilities align with the business architecture and meet performance goals.
• Assist in translating requirements into business processes supporting existing or new business capabilities.
• Inform the Operations Lead of any issues that may affect any other project areas.
• Participate in quality management reviews to ensure adherence to all quality management plans and standards.
• Anticipate issues proactively and escalate to Team Lead as appropriate. 
• Maintain awareness of new developments in industry and processes.  Continuously develop this knowledge and associated skills by implementing concepts appropriately.
• Identify and support opportunities for continuous improvement and participate on improvement teams.
• Monitor and support the team’s adherence to the established policies, processes, and procedures.
• Monitor and ensure team’s process and configuration documentation is up to date.