Recruiting Director, Executive Account Manager – IT Vendor Management Office

Executive Account Manager, dedicated to implementing and managing a Vendor Management Office.    Responsibility, authority, and integrity to deliver and coordinate the appropriate resources necessary to implement and administer a very large scale IT staffing Vendor Management Office.

Executive Account Manager shall have five or more years of experience working in an environment comparable to a very large scale Enterprise IT Staff Augmentation Management  VMS.

Service Delivery

An Executive Account Manager has overall accountability for the account(s).  He/She is responsible for operational excellence and sound business management.  Responsibilities are defined as follows:

·     Know and adhere to the account/team processes and procedures

·     Know the scope and terms of the customer contract(s)

·     Know the account/team Service Level Agreements and understand their effect on the business

·     Know how to effectively and appropriately utilize all account/team knowledge resources

·     Ensure proper contract management by delivering the agreed upon scope of work, and ensure account SLA/SLOs are met

·     Monitor the vendor network and ensure performance adjustments are made appropriately and timely

·     Ensure timely and appropriate escalation of service delivery issues

·     Demonstrate ownership of account/team issues and deliverables

·     Identify and implement process improvements to increase efficiency, effectiveness, and overall service delivery performance

·     Demonstrate the ability to maintain adequate staffing coverage for the account

·     Demonstrate an understanding of the customer’s business

·     Follow up, resolve, and escalate open issues in a timely and appropriate manner

Customer Satisfaction

An Executive Account Manager is responsible for supporting the customer in a manner that will ensure a proper level of customer satisfaction. Responsibilities are defined as follows:

·     Promptly document, address, and resolve customer issues

·     Be dedicated to meeting the expectations and requirements of customers

·     Communicate professionally and effectively with customers; establish regular communications with the customer

·     Maintain a positive, healthy attitude toward the customer

·     Ensure compliance to customer policies and procedures

·     Demonstrate the ability to lead presentations to customers and management in formal settings

·     Work to build and maintain a positive reputation with the customer

·     Protect and secure the customer’s confidential information (handle with discretion)

·     Be able to manage the customer's expectations

Relationships

An Executive Account Manager is responsible for developing good relationships with vendors and personnel to ensure a professional and respectful relationship among all parties. Responsibilities are defined as follows:

·     Proactively and openly share information with teammates and management

·     Respect teammates’ and customers’ time and responsibilities

·     Be seen as a team player

·     Communicate professionally and effectively with vendors, teammates, and management

·     Direct concerns to individuals who can affect change

·     Seek advice and support from teammates and management

·     Provide advice and support to teammates and management

COMPUTER AID, Inc. (CAI) is a full-service IM/IT consulting company that has over 3000 employees serving 34 major metropolitan areas in the U.S. and Canada.    CAI is focused on delivering full life-cycle services, from defining business strategies, objectives, and requirements through the development phases and finally into the operational and evolution phases.

 At Computer Aid, our business is to help our clients gain a competitive advantage through the effective use of Information Technology. We use today’s technologies to build critical Information systems and provide strategic outsourcing solutions, which enable our clients to meet their business objectives.

Since our founding in 1981, CAI has specialized in forming long-term multi-project relationships with our client partners.   We take pride as we strive to be one of the world leaders in Information Technology process and productivity.

Computer Aid’s most valuable business asset is our associate’s. The people that we continually seek are highly motivated, bright, and growth oriented. We strive to provide our associates opportunities where they can meet and exceed their personal goals.

Computer Aid, Inc. offers different type of employment options, such as contract, hourly or salaried positions.   We also have one of the industry’s best benefit packages available:   Medical Care and Prescription Drug Program Coverage - CAI’s medical coverage is equivalent to Hospital/Surgical/Major Medical coverage.  Flexible Spending Accounts, Dental Care Coverage - including Orthodontic services, Vision Care Coverage, Short-Term Disability Insurance (STD), Long-Term Disability Insurance, Base Life Insurance, 401 K, profit sharing, paid vacations, holidays, and sick time, Computer Based Training opportunities, and an excellent employee referral bonus plan. 

Please Include recent SALARY history, desired salary, and availability to start work in your EMAIL message.

Martin W. Palmeri
Recruiting Manager
North East Recruiting Center
Computer Aid, Inc.

Email: Martin_Palmeri@compaid.com

With the goal of ensuring a safe, productive work environment for both Computer Aid Associates and our customers, we will require that you submit to pre-employment drug testing and background screening prior to beginning employment.

CAI is proud to be an equal opportunity employer.