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IT Service Desk Technician - Security+
Norfolk, VA
- This position is responsible for the Desktop Support for the Navy/Marine Corps contract.
- Provide hardware and software support for the Navy/Marine Corps computer systems, peripherals, and printing devices.
- Ability to install, configure and troubleshoot various software and hardware.
- Maintain servers and local Microsoft Windows systems.
- Capable of Creating and maintaining user accounts.
- Troubleshoot network connectivity issues on Dell workstations and laptops.
- Perform system administration services to include file servers, blackberry users, LAN/WAN, active directory, and exchange accounts.
- Receive and resolve trouble calls, interfacing with users, identifying and resolving problems, escalating unresolved trouble tickets (Remedy ticketing system) as appropriate and track calls.
- Monitor Remedy queue for new call tickets, administer Windows XP accounts.
- Provide local and remote desk support.
- Provide excellent customer service.
- Associates degree in relevant IT field (or equivalent work experience)
- 1 year of relevant experience working in an IT or Helpdesk role
- Security+ certification
- Working knowledge of USB devices, internal/external modems, scanners, printers, motherboards, video cards, sound cards, Windows XP, and Active Directory.
Preferred Additional Skills: - A+ and Network+ certification
- Must be professional in appearance, working with US Navy Staff
- Prior knowledge of NMCI network and desktop support activities
- Strong technical background
- Able to easily gain new skills, ask the right questions and apply knowledge to work effectively both independently and in teams.
- Skilled in building relationships and communicating clearly with individuals at all organizational levels.
- Flexible and energetic with the ability to multi-task in order to accomplish overall goals.
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By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Harris is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks.
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