Job Summary
- Company
- Providence Service Corporation
- Location
- Bangor, ME 04401
- Industries
- Healthcare Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Education Level
- High School or equivalent
- Career Level
- Experienced (Non-Manager)
- Salary
Salary Depends on Experience
IT Support Specialist
About the Job
There is an immediate opening for an IT Support Specialist. This is a permanent, full time-time position that will reside in Bangor, Maine. Travel to locations around the Northeast region will be an occasional requirement associated with this position. This position currently reports directly to the IT Regional Director. Work hours are standard office hours of 8:00a to 5:00p. Providence offers a rich benefits package including generous vacation and sick leave, 401(k) with a portion including cash match by the company, a PPO/HSA health plan and related insurance benefits such as dental, eye care along with associated employee assistance benefits. Relocation expenses are not part of the benefits package for this position and there are no other bonuses related to the start of this position.
Overview:
The Information Technology Support Specialist primary responsibilities include 1st and 2nd level direct end-user support and setup for computer and networking hardware, off-the-shelf standardized software systems and other business applications. This support is primarily provided remotely, depending upon the location being supported. Additional duties include maintaining inventory and helpdesk records, technical documentation, and purchasing. The ideal candidate enjoys working both independently and as part of a larger team and possesses strong administrative skills. The Information Technology Support Specialist is under the direction of the IT Regional Director.
Job Duties:
* Provides 1st Level and 2nd Level end-user support and troubleshoots hardware problems pertaining to workstations, servers, networking hardware, and other computer peripherals on the LAN and WAN
* Provides 1st Level and 2nd Level end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of other software utilities and specialized systems
* Installs, configures and upgrades both hardware and software on workstations and peripherals
* Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Accurately documents, tracks, and monitors the problem to ensure a timely resolution
* Assists in setting up and maintaining IT-related items in company offices around the country
* Maintains IT-related inventory and documentation.
* Specifies and prepares purchase requests according to corporate requirements.
* Provides operational support for maintenance of infrastructure items that affect and involve IT such as phone systems, alarm systems, cabling, electrical, internet connectivity, HVAC and copier/printer/fax systems
Requirements:
*Occasional travel, by both plane and car.
*Occasional night and weekend work for special projects.
*Strong time-management and organizational skills.
*Strong oral and written communication skills.
*A high level of accuracy and follow-through.
Preferred Qualifications:
* 2-year Technical or Associate's degree or equivalent work experience required
* Microsoft or other certifications relating to Information Technology and Information Systems such as directed MCPs beneficial
* Experience working in a health care related field beneficial
* Experience working in a multi-national and multi-cultural environment beneficial
* Ability to work effectively as part of a team
Overview:
The Information Technology Support Specialist primary responsibilities include 1st and 2nd level direct end-user support and setup for computer and networking hardware, off-the-shelf standardized software systems and other business applications. This support is primarily provided remotely, depending upon the location being supported. Additional duties include maintaining inventory and helpdesk records, technical documentation, and purchasing. The ideal candidate enjoys working both independently and as part of a larger team and possesses strong administrative skills. The Information Technology Support Specialist is under the direction of the IT Regional Director.
Job Duties:
* Provides 1st Level and 2nd Level end-user support and troubleshoots hardware problems pertaining to workstations, servers, networking hardware, and other computer peripherals on the LAN and WAN
* Provides 1st Level and 2nd Level end-user support and troubleshoots software problems for all operating system and software applications, as well as a variety of other software utilities and specialized systems
* Installs, configures and upgrades both hardware and software on workstations and peripherals
* Identifies, researches, and resolves technical problems. Responds to telephone calls, emails and personnel requests for technical support. Accurately documents, tracks, and monitors the problem to ensure a timely resolution
* Assists in setting up and maintaining IT-related items in company offices around the country
* Maintains IT-related inventory and documentation.
* Specifies and prepares purchase requests according to corporate requirements.
* Provides operational support for maintenance of infrastructure items that affect and involve IT such as phone systems, alarm systems, cabling, electrical, internet connectivity, HVAC and copier/printer/fax systems
Requirements:
*Occasional travel, by both plane and car.
*Occasional night and weekend work for special projects.
*Strong time-management and organizational skills.
*Strong oral and written communication skills.
*A high level of accuracy and follow-through.
Preferred Qualifications:
* 2-year Technical or Associate's degree or equivalent work experience required
* Microsoft or other certifications relating to Information Technology and Information Systems such as directed MCPs beneficial
* Experience working in a health care related field beneficial
* Experience working in a multi-national and multi-cultural environment beneficial
* Ability to work effectively as part of a team
Company Tools
Contact Information
Providence Service Corporation
