ABIOMED is a leading provider of circulatory support medical devices that offer a continuum of care to acute heart failure (heart attack) patients.  This is a unique opportunity to join a reputable, well-capitalized, growing company that has the exciting feel of a "start-up company" as we bring new technologies to the Cath Lab and the Cardiac Surgery suite.  ABIOMED is the developer of the world’s only fully implantable FDA-approved artificial heart, and the world’s smallest catheter-based Ventricular Assist Device.

ABIOMED is seeking an experienced IT Technical Support Specialist to be the first point of contact for staff seeking technical assistance for technology issues. They will provide technical support over the phone and in person, and maintain the smooth operation of the Abiomed computer and software resources.

Specific duties include but are not limited to the following:

• Primary responsibility is user support and customer service. Be present and visible in the Help Desk and available to users requiring technical assistance.
• Respond to questions from callers and walk-ins; remotely assist Employees with technology problems in offices, labs, and clean rooms.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Help Desk operating procedures; accurately log all Help Desk contacts using call tracking software.
• Manage the circulation of loaner systems, projectors, or other materials as appropriate.
• Assist in the configuration and administration of Exchange 2007 based VoIP and email systems.
• Perform basic system maintenance, repairs, backups, software patches, and upgrades.
• Develop application and desktop deployment strategies using Ghost, AD, & SMS.
• Manage user & group accounts for network access, remote access, and applications.
• Distribute files, software updates, antivirus updates.
• Develop and maintain comprehensive documentation of processes, systems, networks, and change-control.
• Develop and respond to appropriate service level agreements and metrics.
• Maintain reasonable discipline and decorum in the Help Desk and computer lab areas.
• Other duties as assigned by the IT Operations Manager or other Abiomed staff.

General Requirements:

• BA/BS or equivalent experience with current MCSE, CCNA, and A+ preferred.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Good experience supporting support Windows XP systems.
• Good experience supporting various Microsoft software packages including Office.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Creativity. Ability to think around problems and come up with creative solutions is helpful.
• Ability to work responsibly with or without direct supervision.
• Working knowledge of common operating systems and software applications.
• Exposure to operating in a regulated environment (Sarbanes Oxley, FDA, HIPAA, COBIT, ITIL).
• Occasional domestic & international travel & On-Call Rotation Required.

 Located in Danvers, MA, conveniently located off of Route 128, and with operations in Europe, we are looking for motivated leaders who share our mission of Recovering Hearts and Saving Lives ^TM while leading the industry in technology and innovation.  ABIOMED is the place to prove your ability to deliver results and join a world class team!

Click the following link to apply online:

https://www.hirebridge.com/v3/application/applink.aspx?cid=5524&jid=88250