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Omaha, NE 68128 |
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| Job Status: |
Full Time
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| Job Category: |
IT/Software Development |
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| Req #: |
35036BR.1290 |
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eBay is the world's largest online marketplace. We enjoy our work and we'll be the first to admit it! We think it's because we are doing something that has never been done before. Creating this incredible new space where buyers and sellers come together to exchange just about anything. What we've done at eBay is promote the growth of communities where people can share similiar interests about things they have or want.
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ITIL Process Analyst
Description:
As an ITIL Process Analyst you would be trusted to play an active and potentially lead role in the successful delivery of transformational ITSM engagements that focus on the implementation of ITIL based solutions across eBay IT. You will have experience of driving change in a corporate environment and be passionate about the value gained from effective service transition and improvement.
This job is about accelerating the maturity of IT's services while reducing the risk involved in transitioning them to the next generation of IT technologies & processes to support the business.
We are looking for someone to join us at this exciting time, who can use their deep expertise of service management and consultative skills to accelerate these projects under exacting client pressures.
In this role you will engage strategically with internal IT team members to understand the required service portfolio and align the necessary support functions to achieve the desired step change.
In this role, You will be working as part of a multi-disciplined team and will be expected to take on service transitions with aggressive timescales, across multiple IT teams and geographies, assuring business engagement throughout. As part of this role, you will play a key part in communicating new concepts and plans, both to internal IT teams as well as to impacted business units.
Qualifications:
Tactical execution of existing incident, change, problem knowledge management processes. Strategic participation in the improvement of existing incident, change, problem knowledge management processes. Leading or working within delivery teams to drive consistent, predictable and scalable delivery of solutions and services and to ensure successful completion of IT engagements as well as overall BU satisfaction
Ability to present transformational ITSM approach to multiple parties; gathering and translating customer requirements to transform a client environment as well as building the associated business case for change and an appropriate transition plan for implementation.
Participate in the collection of data during the discovery phase of engagements via interview, workshop and other discovery techniques and toolsets; participating in and creation of material during the analysis phase of engagements using structured analysis techniques. Successful implementation of eBay IT Transformation Methodologies including the associated processes required to scope, design, migrate an environment and transition to normal operations. Ability to engage with the business on behalf of the IT operations, to successful position ITSM programs and retain their involvement throughout the transformation. Ability to conduct appropriate due diligence activities prior to final contract.
Ensure compliance with all corporate processes that govern the IT Service Management portfolio are adhered
Salary/Benefits: Salary commensurate with experience
Job Location: La Vista, NE
Job Number: 35036BR
Company URL: https://sjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=13746&siteid=195
Salary/Benefits:
Salary commensurate with experience
Job Location: Omaha, NE 68128
Job Number: 35036BR.1290
Company URL: http://www.ebaycareers.com
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