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POSITION INFORMATION

Company:
Perot Systems
Location:
Phoenix, AZ 85001
Status:
Full Time, Employee
Job Category:
IT/Software Development

CONTACT INFORMATION

Company:
Perot Systems
Reference Code:
16119.816376.24645

ITIL Service Management Analyst (24645)

Job Description:
Dell Perot Systems is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an ITIL Service Management Analyst to join our team in Phoenix, AZ.

Strong preference will be given to local candidates.

Job Responsibilities:
Assist in facilitating all ITIL based service support processes to include; incident management, problem management, change management, and configuration management. Assist in ensuring Service Management is reporting on actionable items and not just ticket counts. Ensures Service Management is aligned and focused on all Statement of Work (SOW) requirements to include the sound reporting of Service Level Agreement performance. Assist the Account Service Manager to ensure Perot Systems is performing successfully within the Operations area. Assist in initiating the problem management process for high impacting incidents, related incidents, unsuccessful changes and missed service level commitments.

Required Skills:
  • 2+ years Service Management and/or infrastructure services experience.
  • Excellent verbal and written client communication skills (communicating with various levels within the organization appropriately).

    Desired Skills:
  • Solid understanding of Microsoft Office products: Excel, PowerPoint and Word.
  • 1+ years of Project management experience.

    Minimum Educational Requirements:
  • Bachelor degree or equivalent experience.

    More about Dell Perot Systems

    Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell’s existing managed and modular services. Dell Services’ customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.

    Dell Services will be one of the world’s largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services’ values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company’s success.

    Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.
    Apply


    Minimum Education Required: Bachelor

    Years of Experience Required: At Least 3 Years

    Expected Travel Time: About 25%
    • Process - Applications - Infrastructure

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