Are you looking for a career instead of a job?  Do you want to be part of a group that believes in what they do?

Protocol Global Solutions is a leader in direct marketing, specializing in contact center services that provide telemarketing and customer care solutions. With more than 300 clients — including many Fortune 1000 companies - we have grown our business to more than $200 million.  We offer a competitive benefit package for you and your family, excellent starting compensation and generous paid time off.

We are looking for individuals, who are dedicated to their craft and enjoy working in a team environment.  Come be part of one of the largest privately held companies in the country and learn how we add value to customer relationships.

Summary of duties:  The Interactive Voice Response (IVR) Software Developer will be a key member of Protocol Global Solutions software development team. The primary role of this position will be to develop, plan and maintain IVR applications on the Avaya Voice Portal platform. This role will require experience with Avaya’s Dialogue Designer tool and Voice Portal platform. This position will also play a role in supporting and migrating legacy IVR applications from an Edify to Avaya’s Voice Portal. The position will maintain a solid understanding of script interpretation, script development, database programming, testing and working in a high level language. Solid knowledge of VXML and CCXML is highly preferred. The position will have demonstrated SQL programming capabilities using Stored Procedures. This is an outstanding opportunity for the right person in an exciting growth field.

Specific Functions:

Ø      Develop New IVR Applications from Business Requirements Documentation

Ø      Plan and Migrate Applications from Legacy System to Avaya Voice Portal

Ø      SQL Query and Stored Procedure Development and Optimization

Ø      Strong Testing and Quality Control Aptitude

Ø      Team Player in fast paced and dynamic environment

Requirements:

Ø  Avaya Dialogue Designer experience preferred

Ø  Voxeo’s Voice Objects a plus

Ø  Edify IVR Programming a plus, but not required.

Ø  Designing and Developing IVR applications using VXML and CCXML preferred

Ø  Exposure to Telecom, Avaya or service provider environment related to IVR preferred

Ø  Solid SQL Query and/or Stored Procedure Experience preferred

Ø  BA or BS in Computer Science, Information Technology, related field a plus

Ø  Visual Studio, ASPX, C# Development a plus, but not required

Ø  CTI Experience a plus but not required

Ø  Attitude to learn new technologies in dynamic environment within short time frames

Ø  Solid ability to communicate technical or project information to/from peers required

Ø      Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard; and

Ø      Ability to remain alert and focused during the work day.

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

We care about our employees and their careers.  If you would like to be part our dynamic team – Apply Here!