Careers with momentum

From your very first day at HP, you'll notice it-we do things differently around here. You'll be challenged to lead from day one, and rewarded when you do. Because we're in over 170 countries around the world, your work will have a real impact on the lives of people everywhere. We're developing truly remarkable technologies like hardware that thinks for itself and nanotechnology applications that are years ahead of the competition. So bring your passion to HP; together there's no telling what we can achieve.

Imaging & Printing Pre-Sales Web Chat Consultant

Job Number:  326898

HP is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, personal computing and access devices, global services, and imaging and printing. Our $4 billion annual R&D investment fuels the invention of products, solutions and new technologies so we can better serve customers and enter new markets. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

Business Environment:
 
HP is the largest seller of personal computers, printing solutions and system infrastructure systems. We are the 5th largest software company in the world, with over 328,000 employees and annual revenues surpassing $100 billion
 
Come join HP's "Best in Class" Contact  Center at Rio Rancho, New Mexico!
 
Location:  These positions will be located in Albuquerque, New Mexico until Feb 2010 when HP's new site in Rio Rancho, New Mexico is completed.
 
Job Description
 
The Pre-Sales Consultant is a "front line" point of contact for our customers contemplating the purchase of HP products and solutions through web chat. Responsibility includes driving preference for HP through technology education, solution selling and building brand loyalty. Act as a trusted advisor to customers, recommending the best solution for their needs and move customers further along in the purchase process (sales or leads) while providing an excellent customer experience. 

• Promote HP brand by inspiring and educating customers regarding HP products and solutions, with a goal of moving the customer along in the purchase cycle. 


• Qualify customers on their printing or computing environment, and recommend appropriate solutions to meet their needs. 


• Make cross/up-sell recommendations, driving solutions and base product sale.


• Maintain channel neutral sales approach. 


• Close business for customers who want to buy direct now.


• Utilize Siebel to create and track opportunities as appropriate.


• Converting customer chats into sales or leads and maximizing order size through cross-selling and up-selling techniques.


• Maintaining awareness of market conditions, competitor products and pricing while using this knowledge to position hp products in a favorable manner.


• Attending training sessions and proactively maintaining in-depth knowledge of hp products.

 





 
Your Profile
 
Two or Four year degree preferred or equivalent combination of education and experience with 1+ years of experience with technical knowledge in one or more of the following areas:

• Printing and Imaging


• Servers and Storage


• Mobility


• Wireless


• Networking


• Personal Computing

Skills Include:

• Outstanding spoken and written communication skills; Fluent in English language


• Ability to work well both independently and as part of a team


• Strong sales and negotiation skills


• Resilience and resourcefulness when solving complex problems


• Highly confident and professionally assertive individual that can instill confidence in customers


• Ability to adapt and excel in a dynamic fast-paced work environment  


• Familiar with HP printing and other computing products and solutions


• Resilience and resourcefulness in solving complex problems


• Enthusiasm for technology, drive to independently maximize knowledge


• Ability to clearly communicate technical features/advantages/benefits to a range of customers


• Excellent listening and customer service skills


• Strong presentations skills with the ability to present proposals persuasively


• Proven ability to multitask in a highly demanding environment


• Type 40 wpm minimum

Company:  HP
Location:  Rio Rancho, NM 87124
Status:  Full Time, Employee
Job Category:  Business/Strategic Management
Occupations:  General/Other: Business/Strategic Management
Career Level:  Experienced (Non-Manager)
Industry:  All



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