Immediate Contract to Hire Inbound Call Center Professionals Needed!!

Positions starting November 13^th and December 8th

24K-28K per year

Today’s Office Professionals is currently seeking experienced Call Center Customer Service Professionals.   We are looking for individuals with a minimum of 2 years call center experience reflected on a resume with stable job history scheduled to start October 14, 2009.  

Sales, up-selling, suggestive selling is preferred. Credit Card and/or Loan Servicing experience is highly preferred. Qualified candidates will also initially be trained in Pre-Application, OLB Pin Reset, Card Activation and Lost/Stolen.

Candidates must have a stable work history reflected on your resume. These agents will be Customer Service trained, however their primary purpose will be to support our Credit Card operations.  You would be working a 40-hour work week while training and a 40 hour week after training. Please note, schedules are subject to change based on additional training and call center needs. 

The available Credit Card positions include the following:

Schedules:

The available positions include the following:

1.      1^st shift could work as late as 7pm and 2^nd shift could work as late as 10pm and alternating Saturdays 

2.      Position may work traditional and non-traditional holidays

There will be 2 different training classes:

One will start on November 13^th, 2009 and the other will start on December 8^th

Training to include both Classroom and Hands-on experience

Please note the above schedule is approximate.  The candidate will need to be available for the entire training period.  

 Job Duties

• Receives and responds to inbound calls or emails.
• Answers general questions regarding company products and services
• Gains knowledge of company products and services
• Updates and maintains customer account information
• Uses problem solving skills to address issues and concerns of customers
• Responsible for preparing reports using customer information
• Works in a team oriented environment
• Maintains a positive attitude
• Delivers excellent customer service
• Utilizes MS Office products to input customer information

No Phone Calls Please - Forward your resume, we will review and then respond back to you via email or phone if we would have interest in moving forward.  

Job Requirements

• High school diploma or equivalent
• Must have at least 2 years inbound call center experience as well sales or up-selling or suggestive selling experience reflected on a resume.
• Must be able to pass a Federal background check and drug test administered free of charge by the client.
• Candidate must have ability to take inbound calls on a continuous basis.
• Stable job history is required with Call Center or Call Center Sales experience reflected on a resume.
• Excellent Attendance and Customer Service Skills

Qualified candidates should move forward and complete our online application.  To complete the online application, log on to our website at www.todays.com. Note:  Please do not complete a second application if you have applied with us in the past at any Todays Office Professionals location..

1. Click on “Career Center” in the left portion of your screen. Next click on "Apply for a job”. On the next screen, go to the “Not a Member” section and enter your email address.  On the next screen, enter the code “D000570” to ensure that your online application is routed to the branch located at 7711 Bonhomme in Clayton.  Proceed through the application process as directed.
2. During the application process, please be sure to upload your resume, enter all job history, reference information including phone and email address for previous employment references. It is critical that you carefully enter skills that you have in the skills portion of the online application; as this is what we search on to identify candidates for positions.

Thank you for your interest in Todays Office Professionals