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Implementation Coordinator Lea...


Job Summary

Indianapolis, IN
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Implementation Coordinator Lead/Implementation Coordinator (Job Family), Onsite Anthem, Inc. Offi...

About the Job

To ensure consistent use of this job across the enterprise, please consult with your Human Resources partner prior to using this job (HRBP should work with Compensation). Please Note: Associates in this job working from a California location are eligible for overtime pay based on California employment law. Leads the implementation process for new accounts and monitors renewal implementations. Primary duties may include, but are not limited to: project manages new case implementation activities and serves as a liaison between the Account Management team, Sales team, Sales Support and customers. Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans. Accountable for the accuracy, timeliness, and completeness of the implementation process. Develops effective relationships with existing new accounts and internal departments, such as Sales Support Services, Operations, Sales, and Underwriting. Works with Director, Account Management Services on tracking, monitoring, and reporting progress of all functional areas throughout the implementation process. Helps to develop tools and best practices necessary to improve installations; Provides on-going root cause analysis; identifies opportunities for process improvement. Acts as primary contact/liaison between customers to resolve issues related to implementation plan design and customer deliverables. Supports Sales and Sales Support teams in developing prospects and responding to RFPs and actively participates in finalist meetings. leads corporate projects as assigned, develops and implements tracking mechanisms and tools for account implementation. Requires B.S. degree in related field;5-8 years exp in health insurance field;or any combination of education and experience which would provide an equivalent background. Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred. Ability to travel as needed.

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